Restaurant Operations Manager
3 days ago
The City Cruises Restaurant Supervisor plays a vital role in ensuring the success of our cruise operations. This dynamic individual will oversee the day-to-day activities of the front-of-house, including cruise execution, staff management, and quality control.
Key Responsibilities- Supervise and coordinate the activities of restaurant front-of-house staff to ensure efficient and effective operations.
- Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
- Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
- Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
- Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
- Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
- Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
- Assist with the recruitment and hiring of new restaurant staff as needed.
- High school diploma or equivalent required.
- Associate degree preferred.
- Minimum of two (2) years guest service experience.
- Supervisory experience required.
- Responsible alcohol service requirements-TIPS Certification required.
- Health department sanitations codes & requirements-SERV Safe Certification required.
- Energetic and enthusiastic personality essential.
- Proficiency in computer systems and software such as POS systems.
City Experiences is a leading provider of unique experiences on land and water. Our passion is to deliver exceptional experiences that exceed our guests' expectations. We are committed to creating a company culture that puts RESPECT at its core, driving us to achieve our goal of becoming a Global Experiences and Transportation Leader.
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