Customer Experience Operations Director

2 weeks ago


Seattle, Washington, United States VirtualVocations Full time
VirtualVocations is seeking a seasoned CX Operations Manager to spearhead customer experience initiatives and optimize operational efficiency. Key Responsibilities:

**Lead the CX Center of Excellence**: Ensure strategic priorities are aligned and drive business growth through customer-centric initiatives.
**Oversee Customer Health Program**: Monitor customer satisfaction and implement data-driven improvement strategies to enhance the customer journey.
**Utilize Customer Insights**: Leverage customer data to create actionable insights and drive process improvements through detailed mapping and analysis.

Required Qualifications:

* Bachelor's degree in Business, Customer Experience, or a related field (or equivalent work experience)
* 7+ years of progressive experience in Customer Experience or a related field
* Certification(s) in CX
* Experience with AI software solutions
* Experience with SaaS software solutions preferred

If you are a strategic leader with a passion for customer experience and operational excellence, we encourage you to apply for this exciting opportunity.

  • Seattle, Washington, United States Shelf Engine Full time

    Director of Customer ExperienceShelf Engine is seeking a seasoned professional to lead our Customer Experience function. As the Director of Customer Experience, you will be responsible for crafting and guiding internal processes and procedures to ensure the perfect order for our customers.Key Responsibilities:Lead, mentor, and grow our high-performing...

  • Operations Director

    3 weeks ago


    Seattle, Washington, United States Bamboo Group Operations LLC Full time

    {"title": "Operations Manager", "description": "Operations ManagerAt Bamboo Group Operations LLC, we are seeking an experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for driving operational excellence across our locations.Key Responsibilities:Assist and partner with the Area Director of...

  • Operations Director

    1 week ago


    Seattle, Washington, United States Bamboo Group Operations LLC Full time

    Operations Manager Job DescriptionWe are seeking an experienced Operations Manager to join our team at Bamboo Group Operations LLC. As an Operations Manager, you will be responsible for leading our cafe bars and ensuring the success of our daily operations.Key Responsibilities:Assist and partner with the Area Director of Operations to provide leadership and...


  • Seattle, Washington, United States Shelf Engine Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Customer Experience to join our team at Shelf Engine. As a key member of our leadership team, you will be responsible for leading our customer experience function and ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead and manage a...

  • Operations Director

    2 days ago


    Seattle, Washington, United States KPG Recruiting Full time

    KPG Recruiting is seeking a seasoned Director of Operations to join our team in Maine. As a key member of our leadership team, you will be responsible for overseeing the daily operations of production, quality control, supply chain, and distribution. Your expertise will ensure that all processes exceed safety, quality, and regulatory standards.About the...

  • Operations Director

    4 weeks ago


    Seattle, Washington, United States Bruker Full time

    Job SummaryWe are seeking a seasoned Operations Director to lead our manufacturing operations at Bruker. As a key member of our team, you will be responsible for implementing efficient processes, improving performance, and ensuring compliance across the organization.Key ResponsibilitiesProcess OptimizationOversee day-to-day manufacturing operationsLead and...


  • Seattle, Washington, United States Burien Operations LLC Full time

    Job SummaryWe are seeking a highly skilled Social Services Director to lead our Social Services Department in a Skilled Nursing facility. The ideal candidate will have experience in Skilled Nursing, working knowledge of Point Click Care, and MDS.Key ResponsibilitiesPlan, develop, and implement social service programs to meet the emotional and social needs of...


  • Seattle, Washington, United States Rivian Automotive Full time

    About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...

  • Operations Manager

    3 weeks ago


    Seattle, Washington, United States Bamboo Group Operations LLC Full time

    **Job Summary**Bamboo Group Operations LLC is seeking an experienced Operations Manager to join our team at our cafe bars. As an Operations Manager, you will be responsible for providing leadership and support across locations, contributing to and holding teams accountable for the success of the daily operations.**Key Responsibilities:**Assist and partner...


  • Seattle, Washington, United States Colliers International Full time

    About Colliers InternationalWe are a leading global real estate services company, providing expertise in property management, leasing, and sales. Our team is passionate about delivering exceptional results for our clients, and we're looking for a talented Director of Operations to join our team.Job SummaryWe're seeking a highly experienced Director of...


  • Seattle, Washington, United States Zephyr Connects Full time

    Job Title: Director of Construction OperationsWe are seeking a highly skilled and experienced Director of Construction Operations to join our team at Zephyr Connects LLC. As a key member of our leadership team, you will be responsible for overseeing the production department, ensuring the successful delivery of residential construction projects, and driving...


  • Seattle, Washington, United States University of Washington Full time

    Job Title: Director of Ticket OperationsUniversity of Washington is seeking a highly skilled and experienced Director of Ticket Operations to join their Intercollegiate Athletics team. As a key member of the department, you will be responsible for overseeing the ticket operations for various sports events, including men's basketball and football.Key...

  • Operations Director

    3 weeks ago


    Seattle, Washington, United States LSG Sky Chefs Full time

    About the RoleLSG Sky Chefs, a leading airline catering and hospitality provider, is seeking an experienced Operations Director to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our department, ensuring compliance with customer specifications, quality standards, and regulatory...


  • Seattle, Washington, United States American Airlines Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to lead our airport customer experience team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring a safe, reliable, and efficient operation.Key Responsibilities:Lead a high-performing team to deliver an elevated customer...


  • Seattle, Washington, United States King County Regional Homelessness Authority Full time

    Job Title: Director of Business OperationsJoin the King County Regional Homelessness Authority as we seek a highly skilled Director of Business Operations to lead our business operations team. This is an exciting opportunity to make a meaningful impact in the field of homelessness and housing.Job SummaryThe Director of Business Operations will be responsible...


  • Seattle, Washington, United States WELLS FARGO BANK Full time

    About This RoleWells Fargo Bank is seeking a highly skilled Branch Operations Coordinator to join our National Branch Network team within the Consumer, Small & Business Banking division.Key ResponsibilitiesSupport customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to...


  • Seattle, Washington, United States King County Regional Homelessness Authority Full time

    Job Title: Director of Business OperationsJoin the King County Regional Homelessness Authority as we seek a highly skilled Director of Business Operations to lead our business operations team. As a key member of our senior leadership team, you will be responsible for overseeing the development, implementation, and maintenance of our information systems and...


  • Seattle, Washington, United States The Salvation Army USA Western Territory Full time

    Job Title: Director of OperationsThe Salvation Army USA Western Territory is seeking a highly skilled and experienced Director of Operations to lead the William Booth Center (WBC) in Seattle, WA. As a key member of our team, you will be responsible for administering and providing operational oversight to all WBC programs, ensuring the highest level of...


  • Seattle, Washington, United States BMRS Full time

    About BMRSBMRS is a leading restaurant group in the Seattle area, known for its commitment to excellence and customer satisfaction. We are seeking a highly skilled and experienced Executive Director of Operations to join our team.Job SummaryThe Executive Director of Operations will be responsible for overseeing all aspects of our business, including...


  • Seattle, Washington, United States Zenoti Full time

    Job Title: Director - Professional Services(Onboarding/Implementation SaaS)About the RoleZenoti is seeking a seasoned professional to lead our customer onboarding function, ensuring seamless implementation and adoption of our SaaS products. As Director of Customer Onboarding, you will be responsible for managing a team of project managers and product...