Customer Experience Operations Director
2 weeks ago
**Lead the CX Center of Excellence**: Ensure strategic priorities are aligned and drive business growth through customer-centric initiatives.
**Oversee Customer Health Program**: Monitor customer satisfaction and implement data-driven improvement strategies to enhance the customer journey.
**Utilize Customer Insights**: Leverage customer data to create actionable insights and drive process improvements through detailed mapping and analysis.
Required Qualifications:
* Bachelor's degree in Business, Customer Experience, or a related field (or equivalent work experience)
* 7+ years of progressive experience in Customer Experience or a related field
* Certification(s) in CX
* Experience with AI software solutions
* Experience with SaaS software solutions preferred
If you are a strategic leader with a passion for customer experience and operational excellence, we encourage you to apply for this exciting opportunity.
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