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Customer Service Representative

2 months ago

Olathe, Kansas, United States TAFS Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TAFS. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities**

  • Serve as the primary point of contact for assigned clients, providing timely and effective support to resolve their inquiries and concerns.
  • Develop and maintain strong relationships with clients through proactive communication, empathy, and a customer-centric approach.
  • Provide education and training to clients on the use of TAFS tools and standard funding procedures, ensuring they have the necessary knowledge to achieve their goals.
  • Resolve client issues and concerns in a timely and professional manner, escalating complex issues to senior team members as needed.
  • Collaborate with internal stakeholders to ensure seamless service delivery and continuous improvement of our customer service processes.

**Requirements**

  • Excellent communication and interpersonal skills, with the ability to build rapport and relationships with clients.
  • Superior problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines.
  • Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously.
  • Proficiency in computer software and systems, with the ability to learn new technologies quickly.

**What We Offer**

  • A competitive salary and benefits package, including health, dental, and life insurance.
  • A 401(k) plan with company match, providing a secure retirement savings plan.
  • 88 hours of paid time off, allowing for relaxation and rejuvenation.
  • Discounted gym memberships, mobile phone services, tires, and Costco memberships, promoting a healthy work-life balance.

**About TAFS**

TAFS is a leading provider of innovative solutions and services, committed to delivering exceptional value to our clients. We are a dynamic and growing company, with a strong focus on customer satisfaction and employee development.