Client Support Sales Associate
1 week ago
Position: Client Support Sales Associate
Benefits and Advantages
- Attractive Salary Package
- Paid Leave Benefits
- Opportunities for Professional Development
Role Summary
We are looking for a Client Support Associate to enhance our customer engagement. In this position, you will interact with clients to ascertain their requirements, handle inquiries, escalate issues, and deliver effective solutions that guarantee a positive customer experience with our organization. The ideal candidate possesses a friendly demeanor, is proficient with technology, and can maintain composure in challenging situations.
Key Responsibilities
- Manage a significant volume of incoming calls and messages
- Determine the purpose of the client's contact, gather pertinent details, and offer solutions
- Utilize established scripts for various customer service inquiries
- Employ effective customer service strategies to foster rapport and build lasting relationships with clients
- Record all client interactions accurately
- Achieve individual and team performance targets
- Participate in training sessions to stay current with skills and knowledge
Required Qualifications
- High school diploma or equivalent
- Prior experience in a Customer Support role or similar position is advantageous
- Proficient in using computers and customer relationship management software
- Strong verbal communication and phone skills
- Knowledge of active listening practices
- Ability to perform well under pressure
- Highly organized with effective time management and prioritization skills
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