Client Support Sales Associate

1 week ago


King of Prussia, Pennsylvania, United States PROFITSYNC INC Full time
Job Overview

Position: Client Support Sales Associate


Benefits and Advantages

  • Attractive Salary Package
  • Paid Leave Benefits
  • Opportunities for Professional Development

Role Summary

We are looking for a Client Support Associate to enhance our customer engagement. In this position, you will interact with clients to ascertain their requirements, handle inquiries, escalate issues, and deliver effective solutions that guarantee a positive customer experience with our organization. The ideal candidate possesses a friendly demeanor, is proficient with technology, and can maintain composure in challenging situations.


Key Responsibilities

  • Manage a significant volume of incoming calls and messages
  • Determine the purpose of the client's contact, gather pertinent details, and offer solutions
  • Utilize established scripts for various customer service inquiries
  • Employ effective customer service strategies to foster rapport and build lasting relationships with clients
  • Record all client interactions accurately
  • Achieve individual and team performance targets
  • Participate in training sessions to stay current with skills and knowledge

Required Qualifications

  • High school diploma or equivalent
  • Prior experience in a Customer Support role or similar position is advantageous
  • Proficient in using computers and customer relationship management software
  • Strong verbal communication and phone skills
  • Knowledge of active listening practices
  • Ability to perform well under pressure
  • Highly organized with effective time management and prioritization skills


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