Business Development Manager

5 days ago


Palo Alto, California, United States Madison Reed Hair Color Bar Full time
Job Description

As a Business Development Manager at Madison Reed Hair Color Bar, you will be responsible for delivering exceptional business results while inspiring your team to provide quality guest services and an amazing guest experience every day. You will establish the roadmap of success for your respective Hair Color Bar within Madison Reed's operational best practices and guidelines, work with your team to solicit diverse perspectives, innovate your business growth through positive community relationships, and promote the products, services, and values of Madison Reed. Your mission is threefold: guest satisfaction, business building, and team development.

This role reports to the District Manager and requires availability on weekends, holidays, and other peak times based on business needs. The base salary range for this position is between $65,560, and we aim to pay competitively. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities:
  • Demonstrate and continue to develop leadership skills to provide a top-tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage, and Responsibility.
  • Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
  • Ensure all aspects of the business are staffed and resourced, including front-of-house operations, adhering to all company standard operating procedures, assisting guests with retail orders, managing bookings, services, and memberships.
  • Demonstrate mastery of all services provided at our Madison Reed Hair Color Bar's, including stepping in and working behind the chair as needed.
  • Achieve monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
  • Ensure the Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, and company asset security.
  • Demonstrate mastery of all Madison Reed systems, policies, processes, and procedures.
  • Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals' unique talents and abilities with the most relevant responsibilities.
  • Owns recruiting, interviewing, onboarding, performance management, coaching, talent development, and training of all team members.
  • Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets, and breaks and meals.

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Qualifications:
  • Active cosmetology license in the state in which you are applying.
  • 2+ years of salon and retail experience.
  • 2+ years of operational management experience.
  • 2+ supervising other team members and participating in hiring, training, and scheduling.
  • Strong level of technical proficiency as a colorist.
  • Proven track record of exceeding key operational and performance metrics.
  • Fluency in English.
Benefits:
  • Medical, Dental, Vision & FSA (FT only).
  • Employee Assistance Program (FT and PT).
  • Pre-tax Commuter (Parking & Transit) Basic (FT Only).
  • Life AD&D (FT & PT).
  • Short & Long-term Disability (FT & PT).
  • Accident Insurance (FT only).
  • Critical Illness Hospital (FT Only).
  • Indemnity Paid (FT Only).
  • Parental Leave* (FT Only - Dependent on Tenure and Position).
  • Team Member Discount: Working Advantage (FT Only).
  • Pet Insurance (FT & PT).
  • One Medical Membership (FT & PT).
  • The College Tuition Benefit(FT & PT).
  • KinderCare Discount (FT & PT).
  • 401k Plans (FT & PT).
  • Paid Vacation Time (FT Only).
  • Paid Holidays (FT & PT).

Physical Demands: While performing the duties of this position, team members will regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia, homophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Where applicable we comply with the Fair Chance Ordinance, and we will consider employment for qualified applicants with arrest and conviction records. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the ordinance and state law. We value inclusion and access for all candidates, and we are pleased to provide reasonable accommodation as needed to complete the interview process. Please contact hiring@madison-reed.com to make a reasonable accommodation request. Requests must be submitted prior to your scheduled interview

ALERT: At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at hiring@madison-reed.com. We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information. By providing your telephone number, you agree to receive automated (SMS) text messages and pre-recorded voice messages at that number from Madison Reed regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by clicking the opt out option in your Paylocity profile.

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.



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