Customer Success Strategist

3 weeks ago


New York, New York, United States Braze Full time

At Braze, we're passionate about building lasting connections between consumers and brands they love. We're seeking a highly skilled Customer Success Strategist to join our team and help drive customer engagement across channels from one platform.

Key Responsibilities:
  • Own client renewals, retention, and net retention targets for your customers
  • Partner with Account Executives to provide an excellent customer experience and ensure commercial alignment
  • Drive feature adoption by building shared Success Plans with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze

We offer a comprehensive Total Rewards package that includes equity grants of restricted stock units (RSUs) so that all Braze employees own a piece of our company. Our benefits also include flexible paid time off, comprehensive benefit plans, and professional development opportunities.

The estimated salary for this position is $72,000-$90,000 per year, with an expected On Target Earnings (OTE) between $90,000 and $120,000 per year. This role requires 2-5 years of relevant experience in a related area, such as Onboarding, Customer Success, Implementations, or Project Management.



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