Insurance Customer Service Representative

9 hours ago


Huntley, Illinois, United States State Farm Insurance Full time
Job Title: Office Representative

State Farm Insurance is seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a critical role in providing exceptional customer service to our policyholders.

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized support to ensure their satisfaction.
  • Process insurance policy changes and updates, ensuring accuracy and efficiency.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Prepare and process insurance quotes and applications, working closely with team members to achieve office goals.
  • Promote and cross-sell insurance products and services, identifying opportunities to enhance customer satisfaction and retention.
  • Assist with claims processing and follow-up, ensuring timely and effective resolution of customer issues.
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures.
  • Stay updated on insurance industry trends and regulations, attending training sessions and meetings as required.
  • Contribute to a positive and collaborative work environment, fostering open communication and teamwork among colleagues.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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