Patient Services Representative

2 weeks ago


Huntley, Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

This is a Part-Time position at 28 hours per week for Primary Care located at our Huntley clinic.

The Patient Services Representative reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities:

  • Greet patients as they enter the office, obtain required patient information, and perform patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
  • Obtain and update patient demographic information and company information from all patients.
  • Answer phone calls and schedule appointments.
  • Direct and document patient calls as appropriate.
  • Coordinate scheduling of outside testing for patients.
  • Serve as liaison between patient and practice.
  • Provide back-up for scheduling appointments.
  • Perform all aspects of daily work in a manner that contributes to and ensures an environment of patient safety and confidentiality.
  • Complete daily reconciliation report to assure charges have been entered correctly.
  • Pull charts and ready them for the next day appointments; file completed patient charts daily.
  • File test/procedure results in patient's medical record after physician has signed off on the results.
  • Liaison with company representatives or potential employees to assure correct services are provided.
  • Review Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
  • Respond to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications:

  • High School diploma or equivalent.

Preferred:

  • Medical office coding experience.
  • Previous physician office or customer service experience.

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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