Ticket Operations Coordinator

7 days ago


Fayetteville, Georgia, United States UNITED STATES SOCCER FEDERATION 1 Full time

Job Overview

The United States Soccer Federation 1 is seeking an experienced Ticket Operations Coordinator to join our team. This role will be responsible for executing ticketing operations for U.S. Soccer events nationwide, working closely with internal departments to deliver exceptional customer service.

Key Responsibilities:

  • Implement ticket products and technology, execute operational tasks, and assist with financial reporting for U.S. Soccer events.
  • Troubleshoot issues related to ticket management, mobile apps, and scanning systems for national team matches and tournaments.
  • Manage box office duties on matchdays for all U.S. Soccer events across various venues nationwide.
  • Assist in building individual events in the ticketing system for U.S. Soccer supporters.
  • Maintain ticketing systems and related networks for national team matches and tournaments.
  • Create and maintain seating manifests and ticket inventory for various stadiums hosting U.S. Soccer events.
  • Provide operational support to U.S. Soccer's Ticket Sales and Events teams.
  • Process orders for premium areas, group sales, and single-game tickets for U.S. Soccer matches.
  • In tandem with the Manager, Ticket Operations, oversee game day ticket operations, including will call and walk-up ticket sales, for national team games.
  • Maintain controls and procedures to ensure inventory integrity and financial accuracy for all U.S. Soccer ticketing.

Requirements:

  • Bachelor's degree in a relevant field.
  • Minimum of one year of computerized ticket operations experience.
  • Experience with Ticketmaster Host and Archtics preferred.
  • Expertise in other ticketing platforms and data analysis is a plus.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficiency with Microsoft Office and reporting.
  • Ability to work evenings, weekends, events, and holidays as required, with flexibility of work schedule and travel to various venues for U.S. Soccer events nationwide.

Salary Estimate: $60,000 - $80,000 per annum, based on location and experience.

About the Company:

The United States Soccer Federation 1 is an equal opportunity employer committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law.


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