Customer Service Representative
2 hours ago
About the Role:
Duke Manufacturing, a 99-year-old global food service equipment company, is seeking a full-time Customer Care Support Representative to join our Customer Care team. Our team's vision is to positively impact our customers' experience with every interaction they have with Duke.
Key Responsibilities:
- Deliver exceptional customer service through quoting, order management, problem-solving, order entry, and customer support processes.
- Effectively handle customer-related complaints and issues, applying product, customer, and problem-solving experience to resolve needs rapidly.
- Collaborate with the Call Center team to achieve first-in-performance of customers' needs before, during, and after the sale.
Requirements:
- Efficient keyboarding and ten-key data entry skills.
- Strong customer negotiation skills and ability to build rapport with customers.
- Ability to tolerate interruptions, adhere to a strict timeline, and check others' work for accuracy.
- Effective time management and attention to detail.
What We Offer:
Duke Manufacturing is an equal opportunity employer, offering a collaborative, fast-paced work environment built on principles of strategic customer partnerships, agile product development, and lean manufacturing.
Location: St. Louis, MO (Hybrid)
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