Customer Service Representative

2 hours ago


St Louis, Missouri, United States Duke Manufacturing Full time
Job Title: Customer Care Support Representative

About the Role:

Duke Manufacturing, a 99-year-old global food service equipment company, is seeking a full-time Customer Care Support Representative to join our Customer Care team. Our team's vision is to positively impact our customers' experience with every interaction they have with Duke.

Key Responsibilities:

  • Deliver exceptional customer service through quoting, order management, problem-solving, order entry, and customer support processes.
  • Effectively handle customer-related complaints and issues, applying product, customer, and problem-solving experience to resolve needs rapidly.
  • Collaborate with the Call Center team to achieve first-in-performance of customers' needs before, during, and after the sale.

Requirements:

  1. Efficient keyboarding and ten-key data entry skills.
  2. Strong customer negotiation skills and ability to build rapport with customers.
  3. Ability to tolerate interruptions, adhere to a strict timeline, and check others' work for accuracy.
  4. Effective time management and attention to detail.

What We Offer:

Duke Manufacturing is an equal opportunity employer, offering a collaborative, fast-paced work environment built on principles of strategic customer partnerships, agile product development, and lean manufacturing.

Location: St. Louis, MO (Hybrid)



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