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Customer Service Representative

2 months ago

St Louis, Missouri, United States Net Commesh Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Net Commesh. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, emails, and chats.

Key Responsibilities:

  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information about our products and services.
  • Document customer interactions and update our CRM system accordingly.
  • Meet or exceed performance targets, including call handling time, customer satisfaction, and quality assurance metrics.
  • Collaborate with colleagues to achieve team goals and objectives.

Qualifications:

  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving abilities.
  • Ability to work in a fast-paced environment and meet targets consistently.

About Net Commesh:

Net Commesh is a leading provider of innovative communication solutions. We are committed to delivering exceptional customer service and building long-term relationships with our customers.