Customer Service Reviewer
2 months ago
Job Summary
YoungWilliams is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and efficiency of our customer service related to the project.
Key Responsibilities
- Conduct thorough reviews of cases to ensure compliance with federal and state guidelines.
- Assist in monitoring the quality assurance review process to identify areas for improvement.
- Develop and deliver training programs to new and existing project staff to enhance their knowledge and skills.
- Collaborate with project district managers and supervisors to identify training needs and develop strategies to address them.
- Provide effective leadership and guidance to team members to ensure they have the necessary tools and resources to perform their duties.
- Utilize multiple computer systems to provide accurate and timely information to inquiring parties.
- Maintain the confidentiality of sensitive information contained in the state computer system.
- Exercise professional demeanor under stressful circumstances and maintain a positive attitude.
- Employ excellent telephone and communication skills, including voice tones and grammar, to provide accurate information to the public and other child support staff.
- Respond to calls and inquiries in a timely and professional manner.
- Attend meetings and training sessions as required.
Requirements
- Bachelor's Degree or equivalent work experience.
- Previous experience in a fast-paced office environment.
- Excellent written and spoken communication skills, including voice tones and grammar, as well as time management skills and organization skills.
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