Level 2 IT Support Specialist

2 days ago


Trenton, New Jersey, United States Technovision Inc Full time
Job Title: Level 2 Help Desk Support

Technovision Inc is seeking a highly skilled Level 2 Help Desk Support professional to join our team. As a key member of our IT support team, you will be responsible for resolving complex technical issues and providing exceptional customer service to our internal and external users.

Key Responsibilities:
  • Resolve elevated software technical and procedural problems to support NJ Court internal and external users.
  • Provide first response help desk support to all customers and users.
  • Assist in the areas of site support, and project specific assignments.
  • Provide support for AOC business applications.
  • Provide follow-up status to end-users in accordance with specified support policies and procedures.
Requirements:
  • Professional experience working in IT Tech.
  • Experience working at a call center creating and troubleshooting tickets.
  • Experience developing technical documentation for customers.
  • Experience with Level 2 technical SW support.
  • Experience performing desktop application support either remote or in-person.
Preferred Qualifications:
  • An Associate's Degree in any field from an accredited college or university.
  • Experience with State Government.

We offer a hybrid work arrangement with 3 days onsite and 2 days remote. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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