IT Support Specialist

7 days ago


Wilmington, Ohio, United States Ferno-Washington Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Ferno-Washington. The successful candidate will provide technical support to employees globally, troubleshoot hardware and software issues, and maintain network infrastructure.

Key Responsibilities
  • Provide technical support to employees via phone, email, or in-person
  • Troubleshoot hardware and software issues, including network access and device troubleshooting
  • Maintain network infrastructure, including system maintenance and security measures
  • Document issues, solutions, and changes to IT systems
  • Train users on new technologies and best practices
  • Implement and maintain security measures to protect data and systems
  • Communicate potential issues and share information with management and coworkers
Requirements
  • Two-yr college degree or appropriate Certification, minimum
  • 5+ years IT Help Desk Experience, including supporting remote users
  • Strong organizational skills
  • Experience in personal computer hardware assembly and maintenance, software installation and troubleshooting, and peripheral device setup
  • Familiarity with various operating systems and software applications, including Microsoft Office Windows-based products
What We Offer

Ferno-Washington offers a competitive salary and benefits package, as well as opportunities for professional growth and development.


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