Customer Support Analyst

1 day ago


Yorktown, Virginia, United States Enterprise Horizon Consulting Group Full time
Job Title: Customer Support Analyst

Enterprise Horizon Consulting Group is seeking a highly motivated and detail-oriented Customer Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Monitor and respond to customer support tickets in a timely and professional manner
  • Provide technical support and troubleshooting for a variety of software and hardware issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge base articles and documentation
  • Participate in ongoing training and professional development to stay up-to-date on the latest technologies and trends
Requirements:
  • Active Secret Clearance
  • Previous experience in a customer support or help desk role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and other productivity software
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

Enterprise Horizon Consulting Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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