Customer Service Representative

1 day ago


Cumberland, Maryland, United States Schnitzer Steel Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Advisor to join our retail sales team at Schnitzer Steel. As a key member of our team, you will be responsible for providing exceptional customer care and promoting sales and service to customers.

Key Responsibilities
  • Provide best-in-class customer care and promote sales and service to customers
  • Work as part of a retail sales team to achieve sales goals and maintain excellent customer service standards
  • Be a team player and work collaboratively with colleagues to achieve team objectives
  • Maintain a high level of integrity and adhere to company policies and procedures
  • Provide required information to customers and offer friendly and enthusiastic answers to customer questions
  • Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times
  • Perform housekeeping, janitorial, and other duties as assigned by the task list
Requirements
  • Must work safely at all times
  • Must have good people skills with an outgoing friendly positive attitude
  • Able to work retail hours including overtime, weekends, and holidays
  • Must have reliable means of transportation
  • Must be able to read, write, and speak in the English language
  • Bilingual in Spanish a plus, but not required
  • Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts
  • Follow company dress code policy, maintaining a well-groomed, neat appearance so as to create a favorable impression with customers
Working Conditions

Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation.

Schnitzer Steel Industries, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.



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