Medical Office Representative

6 days ago


Cumberland, Maryland, United States UPMC Full time
Job Summary

UPMC Corporate Services is seeking a part-time Patient Services Representative to support UPMC Western Maryland. This role will work various shifts between 5:30am and 11:15pm, Monday through Friday, as well as rotating weekends and holidays.

Key Responsibilities
  • Welcome patients upon arrival and promote the usage of new and emerging consumer-friendly technologies.
  • Educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when necessary.
  • Update patient demographics and insurance coverage information, and schedule subsequent appointments within the continuum of care.
  • Provide clear and understandable instructions to help patients navigate the healthcare system.
  • Assist with administrative duties, including scanning medical records and faxing.
  • Guide patients through the use of self-arrival technology or check-in patients at the desk, depending on patient preference.
  • Schedule or connect patients to resources to schedule for ancillary services at checkout.
  • Understand the principles of service recovery and take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Obtain signature of patient or family member for consent to treatment and financial responsibility, following HIPAA rules and regulations.
  • Confirm and verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Promote the MyUPMC patient portal and assist patients in registration when applicable.
  • Collect copayments and any other applicable patient payments at the point of service.
  • Provide a warm greeting for all patients.
  • Register patients in the Biometrics program and explain benefits.
  • Confirm and/or update patient registration information at checkout.
  • Appropriately distribute and triage phone calls to other areas and/or clinical providers.
  • Schedule follow-up appointments within the practice at checkout.
Requirements
  • High school graduate or equivalent required.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills preferred.
  • Two years of experience in a medical, billing, fiscal, or customer service function preferred.
  • Knowledge of medical terminology preferred.
  • Prior experience with Medipac, Epic, or other health records systems preferred.


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