Club Manager
2 months ago
Position Overview
Life Time champions a healthy and happy life for its members. As the nation's only Healthy Way of Life brand, Life Time delivers an unmatched athletic resort experience and provides a comprehensive healthy living, healthy aging and healthy entertainment experience that goes well beyond fitness to encompass the entire spectrum of daily life for individuals, couples and families of all ages. We operate over + fitness centers around the United States and Canada, most of which operate 7 days a week, 24 hours a day. Our innovative programs, world-class training, nutrition and holistic approach to wellness helps others towards a healthy way of life by engaging their areas of interest and helping them discover new ones.
Key Responsibilities
- Perform daily walk-through inspections to ensure that all areas of the club are clean, neat, organized, and like new.
- Analyze Net Satisfaction Scores to ensure the best member experience is delivered.
- Monitor budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
- Monitor supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually.
- Meet one-on-one weekly with each Department Manager to ensure KPI's are followed and the departments are meeting and exceeding budgetary goals.
- Mentor Department Managers to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
- Provide effective individual performance evaluations and recognition programs and awards.
- Authorize new hires, promotions, employee status changes, and terminations with the Department Managers.
Requirements
- High School Graduate or Equivalent.
- 5+ years experience in fitness, retail, or hospitality industries.
- 5+ years experience managing + team members.
- 5+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets.
- Experience providing high-end customer service and managing customer concerns.
- Track record of success in a performance driven work environment.
- Excellent interviewing skills.
- CPR and AED Certified.
- Ability to sit, stand, walk, reach, climb and lift up to 50 pounds.
Preferred Requirements
- Bachelor's Degree in Business or a related field.
- Sales or Fitness experience.
- Experience managing multiple units.
- Experience managing 10MM+ in top line revenue.
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