Shop Operations Manager

6 days ago


Pittsburgh, Pennsylvania, United States Slice on Broadway Full time
Job Description for Shop Manager at Slice on Broadway

The Shop Manager plays a crucial role in the success of Slice on Broadway, assisting the General Manager in overseeing the business and operational functions of the pizza shop. This includes supervising Crew Members and Crew Associates, meeting store objectives, and performing various tasks as needed.

Key Responsibilities:
  • Leadership and Supervision: Direct the overall activities and performance of Crew Members, conduct orientation, and oversee the training of new team members.
  • Performance Management: Develop and train Crew Members and Crew Associates by providing ongoing feedback, establishing performance expectations, and enforcing discipline when necessary.
  • Menu Preparation and Presentation: Manage and direct the preparation and presentation of menu items according to Company standards of quality, consistency, and timelines.
  • Inventory Management: Create daily prep lists for various food items, including pizza toppings, sandwich items, salads, sauces, and pre-preparation of ingredients for all menu items.
  • Compliance and Safety: Ensure compliance with operational standards, Company policies, federal/state/local laws, and ordinances, and take prompt corrective action where necessary.
  • Customer Service: Investigate and resolve complaints concerning food quality and/or service, enforce all ServSafe guidelines, and ensure a safe environment to reduce the risk of injury and accidents.
  • Scheduling and Reporting: Prepare schedules for all shifts, taking into account anticipated sales volume and service requirements, and keep the General Manager promptly and fully informed of all issues.
Requirements:
  • Education: A college degree is preferred, with a Bachelor of Science degree in hotel/restaurant management being desirable.
  • Technical Skills: Proficiency with computers (MS Word, Excel) and knowledge of restaurant functions, including food planning and preparation, purchasing, sanitation, security, Company policies and procedures, personnel management, recordkeeping, and preparation of reports.
  • Certifications: Must possess a valid driver's license and be ServSafe certified.
  • Work Schedule: Hours may vary, and the Shop Manager must be willing to work evenings, weekends, and holidays, as well as approximately 50 hours per week.
Physical Demands:
  • Remain in a stationary position for substantial periods of time, move and traverse within the shop as necessary, position self to perform functions required by the Crew Member position, observe details at close range, communicate effectively, operate a computer and other digital devices, transport/move products, and goods weighing up to 50 pounds.
Working Conditions:
  • Working conditions involve noise, heat, changes in temperature, odors, moisture, and other conditions common in a restaurant.


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