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Retail Store Operations Manager

2 months ago

Pittsburgh, Pennsylvania, United States Bob's Discount Furniture Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Operations Manager to join our team at Bob's Discount Furniture. As a key member of our store operations team, you will play a vital role in ensuring the smooth day-to-day operations of our stores, driving sales and customer satisfaction, and contributing to the overall success of our business.

Key Responsibilities
  • Store Operations Management: Oversee the day-to-day operations of the store, including inventory management, logistics, and supply chain management.
  • Team Leadership: Lead and manage a team of retail sales associates, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed in their roles.
  • Sales and Customer Service: Drive sales growth and customer satisfaction by implementing effective sales strategies, providing excellent customer service, and ensuring a positive shopping experience for all customers.
  • Inventory Management: Manage inventory levels, including ordering, receiving, and stocking merchandise, to ensure that the store is always fully stocked and that inventory levels are optimized.
  • Logistics and Supply Chain Management: Coordinate with suppliers and logistics providers to ensure timely and efficient delivery of merchandise to the store.
  • Store Maintenance: Ensure that the store is maintained in a clean, safe, and attractive condition, including performing regular maintenance tasks and addressing any issues that may arise.
  • Reporting and Analysis: Analyze sales data and other metrics to identify trends and opportunities for improvement, and provide regular reports to management on store performance.
Requirements
  • Proven Experience: 2-5 years of experience in retail operations, management, or a related field.
  • Leadership Skills: Proven ability to lead and manage a team, including coaching, developing, and motivating team members.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and management.
  • Problem-Solving Skills: Proven ability to analyze problems, identify solutions, and implement effective solutions.
  • Inventory Management Skills: Experience with inventory management systems and processes, including ordering, receiving, and stocking merchandise.
  • Logistics and Supply Chain Management Skills: Experience with logistics and supply chain management, including coordinating with suppliers and logistics providers.
Preferred Qualifications
  • Bachelor's Degree: Bachelor's degree in business, retail management, or a related field.
  • Sales Experience: Proven sales experience, with a track record of driving sales growth and customer satisfaction.
  • Back-End Operations Experience: Experience with back-end operations, including inventory management, logistics, and supply chain management.