Auction Team Associate

3 days ago


Sens, Bourgogne-Franche-Comté, United States Nellis Auction Full time

Auction Team Member Opportunity

We are looking for a skilled and enthusiastic Auction Team Associate to join our team at Nellis Auction. As a key member of our Customer Experience Team, you will be responsible for enhancing the overall customer experience by greeting and assisting customers, ensuring they receive their orders efficiently, and maintaining a safe and organized lot.

About Our Company

Nellis Auction is a family business with a passion for innovation and customer satisfaction. We strive to perfect the auction experience through trust-building and creative solutions. Our team is dedicated to providing exceptional service and creating a seamless experience for our customers.

Key Responsibilities

  • Safety Advisor: Direct and manage parking lot traffic to ensure safety for both customers and employees, assist customers in parking and navigating the lot, maintain a safe environment by enforcing safety protocols.
  • Lot Attendant: Serve as the first point of contact for customers, check-in customers efficiently and answer any questions they may have, facilitate the transition from check-in to load-out.
  • Loading Orders: Assist customers in receiving their orders by gathering and delivering items to their vehicles, ensure orders are accurate and delivered in a timely manner.
  • Returns Clerk: Process customer returns, ensure items are ready for resale or appropriately sorted, issue same-day refunds and resolve any return-related issues, identify and separate unsellable items from those that can be relisted.

Requirements

  • Strong multitasking abilities and flexibility in switching roles.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Positive attitude and professional demeanor.
  • Attention to detail and accuracy in all tasks.
  • Ability to work collaboratively within a team.
  • Previous experience in customer service or related fields is a plus.
  • Must be able to stand, walk, and lift items throughout the shift.

Benefits

  • Competitive salary: $17.00-$18.50/hour.
  • Paid Time Off, Sick Pay, Holiday Pay.
  • Paid parental leave.
  • Medical, dental, and vision benefits.
  • 401(k) with 4% match after one year of employment.


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