Customer Service Liaison

1 day ago


Westborough, Massachusetts, United States Kayaku Advanced Materials Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Kayaku Advanced Materials. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met in a timely and professional manner.

Key Responsibilities
  • Order Entry: Accurately enter customer orders received via fax, email, or telephone.
  • Customer Communication: Provide written and verbal quotes to customers, respond to their requests for information and documents, and direct phone calls as needed.
  • Issue Resolution: Resolve customer issues in a prompt and professional manner.
  • Personal Attributes: Possess excellent written, oral, and interpersonal communication skills, with the ability to articulate ideas to both technical and non-technical audiences.
Requirements
  • One to three years of related experience and/or training in the field.
  • Excellent computer skills.
  • Ability to set and manage multiple priorities judiciously.
  • Self-motivated and directed.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Exceptional service orientation.
  • Ability to motivate in a team-oriented, collaborative environment.


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