Front Office Representative

1 week ago


Garfield, New Jersey, United States Boys and Girls Club of Garfield Full time
Job Overview

Salary: Starting at $15.13/hr

Position Title: Front Desk Assistant

Employee Classification: Administration

Reports to: Office Manager

Position Type: Non-Exempt, with hours typically from 2:30 PM to 8:30 PM, Monday through Friday.

Position Summary:

The Front Desk Assistant plays a crucial role in the reception area of the Boys and Girls Club, serving as the initial point of contact for members, parents, and visitors. Responsibilities include greeting guests, managing phone inquiries, and providing assistance regarding club activities and programming. This role also involves handling payments, enforcing payment policies, and maintaining attendance records along with other grant-related information. Additional tasks may include filing, supporting special events, and performing other duties as assigned by the Office Manager. A friendly demeanor and a commitment to creating a safe and welcoming environment are essential, as is a dedication to the club's mission of fostering the development of young individuals into responsible citizens.

Qualifications:

  • Knowledge: Proven experience in customer service, working with youth, and office management.
  • Skills: Ability to organize tasks efficiently, take initiative, and manage various responsibilities as needed.
  • Technical Skills: Familiarity with basic office equipment such as computers and copy machines is required.

Education:

A high school diploma or equivalent experience is required.

Experience:

  • Preferred experience in a Boys & Girls Club or similar organization.
  • Demonstrated ability to foster a positive environment for youth.
  • Experience in an office setting and/or customer service is essential.

Physical Requirements:

  • Ability to sit for extended periods.
  • Capability to manage repetitive tasks with occasional interruptions.

Key Responsibilities:

  • Front Desk Operations: Maintain the safety, security, and appearance of the front desk area.
  • Track daily membership and program attendance.
  • Monitor and record all visitors and volunteers entering the facility.
  • Keep an organized filing system at the front desk.
  • Input membership information into the MyClubHub system.
  • Handle incoming calls and relay messages to appropriate personnel.
  • Provide essential information to members and families regarding events and activities.
  • Deliver high-quality customer service, including guided tours and answering inquiries about club programs and policies.

Payment Management:

  • Process weekly payments from parents and issue receipts.
  • Maintain accurate records of member accounts.
  • Enforce payment policies and follow up on outstanding accounts.

Additional Responsibilities:

  • Assist in supervising club members.

Skills Required:

  • Communication: Strong skills in informing, presenting, and writing.
  • Decision Making: Ability to analyze situations effectively.
  • Initiative: Demonstrated organizational awareness and commitment to professional development.
  • Planning: Proficient in action planning, organizing, and monitoring.
  • Leadership: Serve as a role model by demonstrating responsible and ethical behavior.
  • Health and Safety: Promote organizational wellness.

Disclaimer:

The information provided outlines the general nature and level of work expected from employees in this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this position.



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