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IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Technician to join our team at Purdue University. As a Senior IT Technician, you will play a critical role in providing technical support and resolving issues in a timely and efficient manner.
Key Responsibilities- Provide technical support and resolve issues via phone, email, and in-person interactions
- Collaborate with internal teams to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base articles
- Participate in major incident responses and lead phone bridges as needed
- Perform infrastructure monitoring and event management duties
- Associate degree or equivalent combination of education and experience
- Some customer service or IT experience
- Excellent oral and written communication skills
- Team building skills and ability to work well under pressure
Purdue University is a community built on collaboration, with global perspectives, Boilermaker pride, and endless opportunity to live, learn, and grow. We are an EOE/AA employer and encourage all individuals to apply.
