Senior Omni-Channel Engineering Lead
3 days ago
Sunlighten is a forward-thinking company that empowers its customers to engage with the brand seamlessly across multiple platforms. As an Omni-Channel Engineering Lead, you will play a critical role in driving revenue and fostering brand loyalty by creating exceptional customer experiences.
Job Description:
This position involves developing and managing omni-channel solutions that ensure a consistent customer experience across online, mobile, social media, in-store, and call centers. You will integrate communications into a single platform, delivering a unified customer view and ensuring seamless transitions across channels.
Key Responsibilities:
- Develop an omni-channel engineering strategy aligned with Sunlighten's goals.
- Manage daily administration and engineering of all omni-channel systems, including native and custom integrations for software platforms.
- Engineer and manage integrations for solutions like Five9/Salesforce, Five9/NetSuite, Chat/Salesforce, SMS/Salesforce, and others.
- Collaborate with business leadership and IT leaders to define, develop, and implement omni-channel solutions that support revenue growth and consumer engagement.
- Work with IT and Business Intelligence teams to manage data flows, KPIs, and performance metrics for all omni-channel solutions.
Requirements:
To succeed in this role, you should have:
- A minimum of 4 years of experience with Omni Channel Engineering.
- Advanced knowledge of Salesforce, including integrations, managed packages, and customizations.
- Expertise with Five9 and similar omni-channel systems.
- Experience working with IT and Business Intelligence teams on data flows, KPIs, and analytics.
- Deep proficiency in engineering and managing custom and native integrations across software platforms.
Benefits:
Sunlighten offers a competitive salary and benefits package, including:
- Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
- Fully Equipped Fitness Center On-Site
- Lunch Program featuring a James-Beard Award Winning Chef
- Health (HSA & FSA Options), Dental, and Vision Insurance
- 401(k) with company contributions
- Profit Sharing
- Life and Short-Term Disability Insurance
- Professional Development and Tuition Reimbursement
- Associate Discounts on Saunas, Spa Products and Day Spa Services
Salary:
The estimated annual salary for this position is $120,000 - $150,000, depending on qualifications and experience.
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