Omni-Channel Solutions Architect
2 weeks ago
Sunlighten is a leading company in the field of omni-channel solutions. We are dedicated to providing exceptional customer experiences across multiple platforms, ensuring seamless engagement with our brand.
Job DescriptionWe are seeking a highly skilled Software Engineer to serve as our Engineering Lead for Omni-Channel Solutions. This person will be responsible for developing and managing omni-channel systems that ensure a consistent customer experience across online, mobile, social media, in-store, and call centers.
This role plays a critical part in driving revenue and fostering brand loyalty by creating a seamless and exceptional customer experience. As the Engineering Lead, you will integrate communications such as phone, email, chat, SMS, and social media into a single, cohesive platform.
Required Skills and QualificationsTo be successful in this role, you will need:
- Minimum 4 years of experience with Omni Channel Engineering – call center software, chat, sms, and other digital engagement channels
- Advanced knowledge of Salesforce (including integrations, managed packages, and customizations).
- Expertise with Five9 is required along with similar omni-channel systems.
- Experience working with IT and Business Intelligence teams on data flows, KPIs, and analytics to optimize performance.
We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience. In addition, we provide:
- Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
- Fully Equipped Fitness Center On-Site
- Lunch Program featuring a James-Beard Award Winning Chef
- Health (HSA & FSA Options), Dental, and Vision Insurance
- 401(k) with company contributions
- Profit Sharing
- Life and Short-Term Disability Insurance
- Professional Development and Tuition Reimbursement
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