Omni-Channel Solutions Architect

2 weeks ago


Leawood, Kansas, United States Sunlighten Full time
Company Overview

Sunlighten is a leading company in the field of omni-channel solutions. We are dedicated to providing exceptional customer experiences across multiple platforms, ensuring seamless engagement with our brand.

Job Description

We are seeking a highly skilled Software Engineer to serve as our Engineering Lead for Omni-Channel Solutions. This person will be responsible for developing and managing omni-channel systems that ensure a consistent customer experience across online, mobile, social media, in-store, and call centers.

This role plays a critical part in driving revenue and fostering brand loyalty by creating a seamless and exceptional customer experience. As the Engineering Lead, you will integrate communications such as phone, email, chat, SMS, and social media into a single, cohesive platform.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Minimum 4 years of experience with Omni Channel Engineering – call center software, chat, sms, and other digital engagement channels
  • Advanced knowledge of Salesforce (including integrations, managed packages, and customizations).
  • Expertise with Five9 is required along with similar omni-channel systems.
  • Experience working with IT and Business Intelligence teams on data flows, KPIs, and analytics to optimize performance.
Benefits

We offer a competitive salary range of $120,000 - $160,000 per year, depending on experience. In addition, we provide:

  • Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
  • Fully Equipped Fitness Center On-Site
  • Lunch Program featuring a James-Beard Award Winning Chef
  • Health (HSA & FSA Options), Dental, and Vision Insurance
  • 401(k) with company contributions
  • Profit Sharing
  • Life and Short-Term Disability Insurance
  • Professional Development and Tuition Reimbursement


  • Leawood, Kansas, United States Sunlighten Full time

    Job OverviewSunlighten, a leading provider of innovative solutions, is seeking a skilled Technical Lead to spearhead the development and management of omni-channel solutions. This individual will be responsible for delivering seamless customer experiences across multiple platforms, ensuring consistency in interactions with the Sunlighten brand.The ideal...


  • Leawood, Kansas, United States Sunlighten Full time

    Company Overview:Sunlighten is a forward-thinking company that empowers its customers to engage with the brand seamlessly across multiple platforms. As an Omni-Channel Engineering Lead, you will play a critical role in driving revenue and fostering brand loyalty by creating exceptional customer experiences.Job Description:This position involves developing...


  • Leawood, Kansas, United States Sunlighten Full time

    About the RoleWe are seeking a skilled Software Engineer to lead our omni-channel engineering efforts. As the Engineering Lead, you will be responsible for developing and managing omni-channel systems that ensure a seamless customer experience across multiple platforms.ResponsibilitiesThe successful candidate will be responsible for:Developing and refining...


  • Leawood, Kansas, United States Cetera Financial Group Full time

    Job Description:We are seeking a skilled Technical Solutions Architect to join our team at Cetera Financial Group. As a key member of our technology department, you will play a crucial role in designing and implementing innovative software solutions that drive business growth.About the Role:In this role, you will work closely with our technology team to...


  • Leawood, Kansas, United States Ntiva Full time

    Unlock Your Potential as a Senior Systems ArchitectNtiva is a dynamic community that values growth, innovation, and teamwork. As a Senior Systems Architect, you will play a vital role in shaping our IT infrastructure and leading project planning and design initiatives.**About Ntiva**We are a Managed Services Provider with strategic locations across the U.S.,...

  • Software Architect

    5 days ago


    Leawood, Kansas, United States Torch AI Full time

    Torch.AI, a defense-focused AI-software company, seeks an experienced Software Architect to lead the development of cutting-edge enterprise solutions. As a key member of our team, you will design and implement scalable software architectures that meet the unique needs of our customers in the U.S. defense and national security industry.Key...


  • Leawood, Kansas, United States Torch AI Full time

    Job RoleAs a DevOps Systems Architect at Torch.AI, you will be responsible for designing and implementing robust system reliability and scalability. You will work closely with our development teams to ensure seamless integration and deployment of our platform capabilities.About Our CompanyTorch.AI is a leading provider of data infrastructure AI solutions. We...


  • Leawood, Kansas, United States Torch AI Full time

    Company OverviewTorch.AI is a defense-focused AI-software company that takes calculated risks to self-fund R&D behind the scenes and sells complete products off-the-shelf to mission owners. Our team conducts deep research into understanding how AI and new data infrastructures can improve national defense needs, enabling us to go from ideation to full...


  • Leawood, Kansas, United States Ascend Learning Full time

    About Us">">Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students, and employers across various industries. Our mission is to accelerate learning pathways that can move people into careers where they have the knowledge and...


  • Leawood, Kansas, United States Ascend Learning Full time

    Job DescriptionAs a Solution Architect, you will work closely with cross-functional teams to understand business requirements and develop technical architectures that meet those needs. You will also be responsible for leading the implementation of these solutions, ensuring they are delivered on time and within budget.


  • Leawood, Kansas, United States Torch AI Full time

    About the RoleWe're seeking a skilled Data Solutions Architect to design and implement robust data pipelines, systems, and processes to ingest, transform, and store data efficiently. You will work within and across small customer-account solutions teams and product development teams, driving coordinated, collaborative decisions across cross-functional...


  • Leawood, Kansas, United States Torch AI Full time

    About Torch.AITorch.AI is a leading company in the defense industry, providing innovative AI-software solutions to customers. We take pride in our ability to deliver high-quality products quickly and efficiently, using our expertise in AI and data infrastructure to improve national defense needs.We are committed to hiring talented individuals who share our...


  • Leawood, Kansas, United States Sunlighten Full time

    Job OverviewAt Sunlighten, we are seeking a skilled Network and Cybersecurity Engineer to join our team. As a key member of our technology department, you will be responsible for designing, implementing, and maintaining a secure and reliable network infrastructure.This is an exciting opportunity to work with a company that is transforming lives through...


  • Leawood, Kansas, United States Torch AI Full time

    About the RoleEstimated salary: $120,000 - $180,000 per year.Torch.AI is a defense-focused AI-software company that takes calculated risks to self-fund R&D behind the scenes and sells complete products off-the-shelf to mission owners. We conduct deep research into understanding how AI and new data infrastructures can improve national defense needs.This...

  • Software Engineer

    3 weeks ago


    Leawood, United States Sunlighten Full time

    Sunlighten is on the lookout for a Software Engineer - Omni-Channel! This person will serve as the Engineering Lead, responsible for developing and managing omni-channel solutions that ensure a consistent customer experience across multiple platforms, including online, mobile, social media, in-store, and call centers. This role enables customers to...

  • Solution Architect

    4 months ago


    Leawood, United States Ascend Learning Full time

    We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and...

  • Solution Architect

    1 month ago


    Leawood, United States Ascend Learning Full time

    We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and...

  • Solution Architect

    1 month ago


    Leawood, United States Ascend Learning Full time

    We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and...

  • Solution Architect

    4 weeks ago


    Leawood, United States Ascend Learning Full time

    We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and...


  • Leawood, United States Companion Protect, LLC Full time

    In 2015, Companion Protect (CP) set our sights on extending and enhancing the lives of cats and dogs by offering the highest quality pet insurance programs featuring comprehensive coverage, innovative technologies, and inclusive plans for all ages and breeds. And we haven’t looked back since!  Our vision today? Keeping pets healthy …. because pets make...


  • Leawood, United States ZipRecruiter Full time

    Job DescriptionJob DescriptionDescription: Leawood, KS or Denver, CO 27Global is a rapidly growing company in the dynamic industry of software, cloud, and data engineering. We pride ourselves on the quality of the services we deliver, the clients we serve, and the strength of our culture. Our commitment to our employees is evidenced by our consecutive Best...

  • AIML Engineer

    6 days ago


    Leawood, United States Torch AI Full time

    Become Part of the Torch.AI Journey! Torch.AI is a defense focused AI-software company. Unlike traditional government contractors, our team of experts takes calculated risks to self-fund R&D behind the scenes and then sells complete products "off-the-shelf" to mission owners. We conduct deep research into understanding how AI and new data infrastructures can...

  • Sr Reporting

    3 months ago


    Leawood, United States Ascend Learning Full time

    We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and...