Software Engineering Expert for Omni-Channel Integration

2 weeks ago


Leawood, Kansas, United States Sunlighten Full time
About the Role

We are seeking a skilled Software Engineer to lead our omni-channel engineering efforts. As the Engineering Lead, you will be responsible for developing and managing omni-channel systems that ensure a seamless customer experience across multiple platforms.

Responsibilities

The successful candidate will be responsible for:

  1. Developing and refining an omni-channel engineering strategy aligned with Sunlighten's goals.
  2. Managing native and custom integrations for all omni-channel software.
  3. Engineer and manage integrations for solutions such as Five9/Salesforce, Five9/NetSuite, Chat/Salesforce, SMS/Salesforce, and others.
Requirements

To be successful in this role, you will need:

  • Minimum 4 years of experience with Omni Channel Engineering – call center software, chat, sms, and other digital engagement channels
  • Advanced knowledge of Salesforce (including integrations, managed packages, and customizations).
  • Expertise with Five9 is required along with similar omni-channel systems.
Salary Range

The salary range for this position is $120,000 - $160,000 per year, depending on experience.

Benefits

We offer a comprehensive benefits package, including:

  • Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
  • Fully Equipped Fitness Center On-Site
  • Lunch Program featuring a James-Beard Award Winning Chef
  • Health (HSA & FSA Options), Dental, and Vision Insurance
  • 401(k) with company contributions
  • Profit Sharing
  • Life and Short-Term Disability Insurance
  • Professional Development and Tuition Reimbursement


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