Software Engineering Expert for Omni-Channel Integration
2 weeks ago
We are seeking a skilled Software Engineer to lead our omni-channel engineering efforts. As the Engineering Lead, you will be responsible for developing and managing omni-channel systems that ensure a seamless customer experience across multiple platforms.
ResponsibilitiesThe successful candidate will be responsible for:
- Developing and refining an omni-channel engineering strategy aligned with Sunlighten's goals.
- Managing native and custom integrations for all omni-channel software.
- Engineer and manage integrations for solutions such as Five9/Salesforce, Five9/NetSuite, Chat/Salesforce, SMS/Salesforce, and others.
To be successful in this role, you will need:
- Minimum 4 years of experience with Omni Channel Engineering – call center software, chat, sms, and other digital engagement channels
- Advanced knowledge of Salesforce (including integrations, managed packages, and customizations).
- Expertise with Five9 is required along with similar omni-channel systems.
The salary range for this position is $120,000 - $160,000 per year, depending on experience.
BenefitsWe offer a comprehensive benefits package, including:
- Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
- Fully Equipped Fitness Center On-Site
- Lunch Program featuring a James-Beard Award Winning Chef
- Health (HSA & FSA Options), Dental, and Vision Insurance
- 401(k) with company contributions
- Profit Sharing
- Life and Short-Term Disability Insurance
- Professional Development and Tuition Reimbursement
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