Office Services Manager

3 days ago

Albany, New York, United States StateJobsNY Full time
Job Summary

We are seeking a highly skilled and experienced professional to fill the role of Office Services Manager. This position will be responsible for managing the agency's business continuity and disaster recovery planning, ensuring the continuity of critical business functions in the event of an emergency.

Key Responsibilities
  • Develop and implement business continuity plans (BCPs) and recovery strategies to ensure the continuity of critical business functions.
  • Collaborate with division management and Business Continuity Liaisons (BCLs) to provide clear BCP goals and ensure that the plan is fully understood.
  • Analyze BCPs to ensure they align with agency priorities and perform cost-benefit analysis as needed to help management make decisions regarding competing priorities.
  • Direct the yearly testing of BCPs, review BCP accuracy, reporting results and recommendations along with improvement needs, to agency management and Internal Controls, for risk evaluation.
  • Work closely with the agency's 100+ BCLs across all divisions, providing technical assistance in implementing BCP processing in the agency's business continuity software tool.
  • Provide one-on-one and group training as needed to ensure BCLs have the knowledge and skills needed to perform their tasks.
  • Manage OSC's Business Continuity Software, training in all levels of business continuity to obtain expert knowledge in the agency's business continuity requirements and software needs.
  • Create, update and manage agency-wide content, coordinating with OSC management and partner divisions.
  • Coordinate business continuity software vendor needs, facilitating any upgrades/updates to the software, including analyzing updates and planning and managing agency-wide projects for any major changes.
  • Analyze agency needs and procure new business continuity software, as needed, planning and managing agency-wide projects to implement any new software.
Requirements
  • Strong facilitation, communication (written and verbal), analytical and organizational skills.
  • Project management experience.
  • Detail oriented approach.
  • Highly independent and self-motivated.
  • Demonstrated ability to foster effective working relationships and partnerships.
  • Demonstrated ability to work with employees at all levels and differing types of work, exercising professionalism, tact, diplomacy and confidentiality in all situations.
  • Knowledge of principles of emergency preparedness, business continuity and disaster recovery a plus.
  • Experience with system development and management, database management, data analytics, or similar is a plus.
Work Environment

The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Equal Opportunity Employment

The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

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