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Compensation Analyst for Sales

2 months ago

Indianapolis, Indiana, United States American United Life Ins Co Full time
Job Overview

At American United Life Ins Co, we are dedicated to fostering stability and growth for our clients, ensuring they experience meaningful moments every day. Our mission is to provide financial strength that endures through generations, and we continuously strive to innovate and collaborate to achieve greater outcomes together. Join us in this mission as we support our clients' financial journeys.

The Compensation Analyst for Sales plays a crucial role in supporting our Retirement Services (RS) and Employee Benefit (EB) divisions. This position serves as a vital link between producers, licensing operations, IT, and various business stakeholders to ensure the secure and accurate exchange of information.

Key Responsibilities:

  • Oversee production activities, manage commission payments, and operate within proprietary systems for RS & EB, including the calculation of broker compensation.
  • Identify essential business requests to facilitate timely payments for the respective business lines.
  • Deliver prompt, courteous, and precise assistance via phone, email, and in-person regarding commission payments, bonuses, and all aspects of producer compensation plans.
  • Exhibit a high level of professionalism in service interactions, with meticulous attention to detail required for accurately updating producer information across various enterprise systems.
  • Act as the intermediary between producers, licensing operations, IT, and other business users to ensure secure and accurate information exchange.
  • Support projects, audits, testing, research, and resolution related to commissions and producer information as needed.
  • Complete statement processing, accounting, quality assurance, and earnings information, including oversight of financial maintenance, producer data, and sales compensation details.
  • Utilize Empowerment with Accountability (EWA) to assist clients and support agents effectively.
  • Manage both inbound and outbound call volumes from the field for agents and brokers while maintaining service and quality standards.
  • Proactively communicate with the field regarding changes to statements and accounts, chargebacks, corrections, etc.
  • Document all communications through the workflow system for feedback to Sales Compensation, stakeholders, and the field.

Qualifications:

  • A college degree is preferred, or relevant work experience in lieu of a degree (Call Center, customer service insurance, operations, or financial services).
  • A minimum of 2 years of experience in the insurance or financial services sector.
  • Proficiency in Microsoft Office, particularly Excel, and the ability to navigate multiple systems is essential.
  • Foreign language skills are advantageous but not mandatory.
  • Strong written and verbal communication skills are required.
  • Analytical and problem-solving abilities are essential.
  • Capability to assess and address the needs of clients effectively.

This position will require a hybrid work arrangement. Candidates should be prepared to return to the office as business needs dictate for team collaboration.

American United Life Ins Co is an equal opportunity employer and strictly prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

As this position is regulated by the Violent Crime Control and Law Enforcement Act, applicants must undergo mandated background checks as a condition of employment. A conviction is not necessarily an absolute barrier to employment; factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness will be considered.