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Healthcare Customer Service Representative
2 months ago
Overview:
At Thomas Jefferson University & Jefferson Health, we are dedicated to enhancing the patient experience across our extensive network of healthcare facilities. With a commitment to excellence, we serve a diverse population throughout the Delaware Valley, supported by a team of over 30,000 professionals.
Role Summary:
The Patient Services Associate I plays a crucial role in facilitating a seamless patient journey by efficiently managing arrival and departure processes within our outpatient practices. This position is primarily stationed at the front desk, where the associate will verify insurance details, referrals, and patient demographic information.
Key Responsibilities:
- Manage patient check-in and check-out processes, including point of service activities and appointment scheduling using EPIC.
- Provide a warm and professional greeting to patients and visitors, whether in person or over the phone.
- Ensure an efficient patient flow within the practice, addressing any patient or provider concerns as necessary.
- Comply with HIPAA regulations and maintain the highest standards of privacy and security.
- Perform additional duties as assigned to support the overall operation of the practice.
Qualifications:
Education: High School Diploma or equivalent is required.
Experience: Previous experience in customer service or a patient-facing role in healthcare is preferred.
Health Compliance: Covid vaccination is mandatory for employment within clinical settings at Jefferson. Candidates must be vaccinated prior to their start date unless an approved medical or religious exemption is provided.
About Us:
Thomas Jefferson University & Jefferson Health represents a dynamic integration of education and healthcare, offering a broad range of services across the region. Our mission is to improve lives through innovative health solutions and education, and we pride ourselves on our commitment to diversity and inclusion within our workforce.
Our Core Values:
- Mission: We improve lives.
- Vision: Reimagining health, education, and discovery to create unparalleled value.
- Values: Prioritize people, embrace boldness, and uphold integrity.
As a leading employer in the region, we are dedicated to providing equal employment opportunities and encourage applications from diverse backgrounds.
