Customer Service Representative
3 weeks ago
Customer Service Representative Job Summary
Thompson's Customer Service Representatives are the face of our company, providing exceptional service to our customers. We're seeking a friendly and helpful individual to join our team as a Customer Service Representative.
Responsibilities:
- Handle inbound and outbound service calls and questions in a timely and professional manner.
- Set service appointments and follow-up visits using our online scheduling system.
- Respond quickly to customer inquiries via phone, email, and live chat.
- Alert customers to vehicle maintenance and repair needs.
- Develop strong relationships with our service departments to ensure a seamless customer experience.
Qualifications:
- Excellent customer service skills and a positive attitude.
- Outstanding verbal and written communication skills.
- Ability to listen and think quickly to resolve customer issues.
- Strong computer and phone skills.
- Knowledge of online scheduling systems a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A fun and supportive work environment.
About Us:
Thompson is a family-owned business that values its employees and customers. We offer a unique culture where management knows your name and works with you to achieve your career goals.
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