Customer Service Representative

3 weeks ago


Willow Grove, Pennsylvania, United States The Thompson Organization Full time

Customer Service Representative Job Summary

Thompson's Customer Service Representatives are the face of our company, providing exceptional service to our customers. We're seeking a friendly and helpful individual to join our team as a Customer Service Representative.

Responsibilities:

  • Handle inbound and outbound service calls and questions in a timely and professional manner.
  • Set service appointments and follow-up visits using our online scheduling system.
  • Respond quickly to customer inquiries via phone, email, and live chat.
  • Alert customers to vehicle maintenance and repair needs.
  • Develop strong relationships with our service departments to ensure a seamless customer experience.

Qualifications:

  • Excellent customer service skills and a positive attitude.
  • Outstanding verbal and written communication skills.
  • Ability to listen and think quickly to resolve customer issues.
  • Strong computer and phone skills.
  • Knowledge of online scheduling systems a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A fun and supportive work environment.

About Us:

Thompson is a family-owned business that values its employees and customers. We offer a unique culture where management knows your name and works with you to achieve your career goals.



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