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Customer Service Representative II

1 month ago

Willow Street, Pennsylvania, United States Members 1st Federal Credit Union Full time

Overview:

At Members 1st Federal Credit Union, we're looking for a dedicated professional to join our team as a Customer Service Representative II. As a key member of our branch operations team, you'll play a vital role in supporting all aspects of branch operations, assisting with the growth of deposits, loans, and service ratio.

Responsibilities:

  • Identify member product and service needs, supporting a member-focused culture that influences the use of technology.
  • Collaborate with departmental partners to provide a seamless experience for members.
  • Provide superior service, support branch growth and service, demonstrate compliance and credit union standards, and perform lobby engagement.
  • Ensure compliance through adherence to all credit union policies and procedures.

Requirements:

  • 3-5 years of professional experience with financial and industry technology or equivalent work experience.
  • Excellent communication and interpersonal skills.
  • Ability to demonstrate empathy and lead, take charge, and offer opinions and direction.

What We Offer:

  • Competitive compensation with career growth opportunities, job security, annual increases, and bonus potential.
  • Nationally recognized 401K with up to 10% company match.
  • A multitude of benefits and incentives to stay mentally and physically healthy.

About Us:

At Members 1st, we value diversity, inclusion, and belonging, and we're committed to providing a healthy work-life balance to support all the other parts of life that are important to you.