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Customer Experience Ambassador

2 months ago

Knoxville, Tennessee, United States Pilot Travel Centers LLC Full time

About Pilot Travel Centers LLC

Pilot Company is a leading network of travel centers with a strong presence in the industry. Our team of over 30,000 members works together to provide exceptional customer experiences across our 750+ retail and fueling locations in 44 states and six Canadian provinces.

Key Responsibilities:

  • Deliver outstanding customer service to guests, ensuring their needs are met and exceeded.
  • Collaborate with the operations team to maintain a clean, safe, and welcoming environment.
  • Provide support to customers with inquiries and concerns, resolving issues efficiently and effectively.
  • Contribute to a positive and inclusive team culture, promoting a customer-centric approach.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Availability to work a variety of shifts, including mornings, evenings, and weekends.

What We Offer:

  • A competitive hourly rate between $14.00 and $20.88.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.