Member Service Representative II

4 days ago


Harrisburg, Pennsylvania, United States Members 1st Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and motivated Member Service Representative II to join our team at Members 1st Federal Credit Union. As a key member of our branch operations team, you will play a critical role in supporting all aspects of branch operations, assisting with growth of deposits, loans, and service ratio.

Key Responsibilities
  • Support all aspects of branch operations, including member service, deposit and loan growth, and service ratio.
  • Identify members' product and service needs, and collaborate with departmental partners to provide a seamless experience for members.
  • Provide superior service, support branch growth and service, and demonstrate compliance with credit union standards.
  • Communicate effectively with members, associates, and departmental partners to ensure a positive and efficient experience.
  • Perform lobby engagement, and provide coverage as needed for other departments and functions within the scope of this position.
Requirements
  • 3-5 years of professional experience with financial and industry technology or equivalent work experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong analytical and problem-solving skills, with the ability to make sound decisions and judgments.
  • Ability to work extended evening and weekend hours, and travel to other locations as needed.
  • Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.
What We Offer

At Members 1st, we offer a competitive compensation package, including career growth opportunities, job security, annual increases, and bonus potential. We also offer a nationally recognized 401(k) plan with up to 10% company match, a multitude of benefits and incentives to stay mentally and physically healthy, and a strong commitment to providing professional development, leadership training, and coaching opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application today.



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