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ServiceNow Administrator

2 months ago

Washington, Washington, D.C., United States Akin Gump Strauss Hauer & Feld LLP Full time
About the Role

Akin Gump Strauss Hauer & Feld LLP, a leading international law firm, is seeking an experienced IT Systems Administrator to join our Information Technology department. As a key member of our team, you will be responsible for maintaining the health and stability of our ServiceNow application, ensuring its functionality and usability align with our organization's priorities.

Key Responsibilities
  • Lead work streams in ServiceNow, develop engagements, process design, technical design, defining agile stories, and working with the development team to complete configuration tasks.
  • Function as a Subject Matter Professional in ServiceNow areas, training, supporting, and providing guidance to team members and end-users.
  • Coordinate with end-users to facilitate requirements gathering, DevOps design, functional testing, UAT, and deployment.
  • Analyze requirements, design, develop, and maintain software solutions in alignment with our technology strategy.
  • Participate in technical reviews of requirements, specifications, designs, code, and other artifacts.
  • Load, transform, and maintain data between ServiceNow and other systems.
  • Build requested items and tasks using workflows to manage processes.
  • Display good knowledge of networking concepts.
  • Configure and improve core and custom applications within ServiceNow.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
  • Apply code and/or data fixes as needed to resolve incidents.
  • Create and maintain custom and standard reports within ServiceNow.
  • Support the ITSM team in growing ITIL solution areas by supporting solution design and innovation around the ServiceNow platform.
Qualifications
  • Bachelor's degree from an accredited college/university in Computer Science or a related field.
  • ServiceNow Certified Systems Administrator (preferred).
  • Minimum 5 years of IT experience.
  • Must have 3+ years of experience as a ServiceNow administrator with a deep understanding of ServiceNow best practices.
  • Strong competencies in ServiceNow platform, ITSM, and ITOM related functionality.
  • Familiarity with ITIL processes and methodology.
  • Capable of integrating multiple data sources and databases into one system.
  • Able to provision user access with assignment groups and access control roles.
  • Ability to setup, administer backups, data migration, and transformation.
  • Proven experience with JavaScript and configuring workflows.
  • Excellent communication, organization, and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to prioritize and execute tasks.
  • Ability to work independently to complete tasks.
  • Proven ability to handle multiple priorities and adjust to changing priorities in a professional manner.
  • Conduct themselves in a professional manner at all times.
  • Protect and maintain the confidentiality of our firm's data.
  • Commitment to teamwork.
  • Commitment to professional growth and development.