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ServiceNow Developer

1 month ago

Washington, Washington, D.C., United States Mindteck Full time
Job Description

We are seeking a highly skilled ServiceNow Developer to join our team at Mindteck. As a key member of our IT team, you will be responsible for enhancing and maintaining our ServiceNow platform to ensure reliable and secure IT services.

Key Responsibilities
  • Perform system administration tasks and audit system access
  • Author and maintain documentation related to system security, access, and user administration
  • Develop and support various ServiceNow modules, including ITSM, Security Operations, Strategic Portfolio Management, ITOM, and IT Asset Management
  • Ensure the quality and functionality of platform changes through thorough testing
  • Respond to operational and maintenance activities, resolving issues including defects, bugs, and errors
  • Conduct business analysis and gather requirements for platform enhancements
  • Manage both planned and urgent enhancement projects, ensuring timely delivery to meet critical needs
Requirements
  • Minimum of 3 years of experience in ServiceNow development and administration
  • Proven experience with ServiceNow administration, including the management of user, group, and role records
  • Ability to create and manage Access Control Lists (ACLs) and Query Business Rules (QBRs)
  • Familiarity with the migration of Update Sets between environments
  • Experience in conducting quality assurance testing for ServiceNow changes
  • Proficiency in developing catalog items, workflows, and forms within the ITSM module
  • Knowledge of managing and verifying the Configuration Management Database (CMDB)
  • Experience with modifying forms, choice lists, UI components, flows, playbooks, UI actions, and catalog scripts in the Security Operations module
  • Skilled in modifying forms, choice lists, UI components, flows, UI actions, and catalog scripts in the Strategic Portfolio Management module
  • Ability to modify forms, choice lists, UI components, flows, UI actions, and catalog scripts in the ITOM module
  • Experience with monitoring and maintaining ServiceNow Discovery processes
  • Competence in modifying forms, choice lists, UI components, flows, UI actions, and catalog scripts in the IT Asset Management module
  • Knowledgeable in monitoring and maintaining IT Asset Management data
Preferred Qualifications
  • Experience with Agile and DevOps methodologies is a plus
  • Certification in ServiceNow System Administration or relevant modules is highly desirable