IT Support Specialist Co-Op

4 weeks ago


Wilmington, Delaware, United States UniFirst Full time

The IT department at UniFirst is seeking a Co-Op to join our IT Service Desk team during the spring semester.

This role will provide first-level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.

The position will involve day-to-day first-level support for hardware, videoconferencing, WAN and VPN networks, phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.

This is a hybrid position out of our corporate headquarters in Wilmington, MA.

Responsibilities:


Accurately triage and categorize incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.

Appropriately route issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.

Assist in documentation of Service Desk troubleshooting procedures that can be shared with the teams knowledgebase.

Qualifications:

Student currently enrolled in an accredited college/university degree program pursuing a degree in Information Technology

ITIL Foundations v3 Certification or concept understanding a plus

Effective verbal and written communication skills

Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and comfortable with technology

Strong analytical and problem-solving skills

Ability to work on multiple tasks with a strong attention to detail and ability to stay organized

Must be comfortable talking on the phone to customers



  • Wilmington, Delaware, United States Symbotic Full time

    About the RoleWe are seeking a talented Co-op User Experience Design Specialist to join our team at Symbotic. As a Co-op User Experience Design Specialist, you will have the opportunity to work alongside industry professionals on some of our most pivotal projects. Our teams value the early career talent that helps us solve critical issues in creative and...

  • Mechanical Engineer

    4 weeks ago


    Wilmington, Delaware, United States Textron Full time

    About This RoleWe are seeking a highly motivated and detail-oriented Mechanical Engineer Co-Op to join our team at Textron Systems. As a Co-Op, you will have the opportunity to work on a variety of projects, including research and development, design, and testing.ResponsibilitiesProvide engineering support on next-generation technologies and proven...


  • Wilmington, Delaware, United States Dow Full time

    About the Role:We are seeking exceptional Undergraduate and Graduate level Engineering students for Internship/Alternating Term Co-op opportunities in Operations (aka Manufacturing & Engineering) to start a work assignment during the upcoming Spring, Summer, or Fall term.About Operations:The Operations function within Dow is comprised of four unique focus...

  • Physical Therapist

    1 month ago


    Wilmington, Delaware, United States HealthCare Support Full time

    Physical Therapist OpportunityHealthcare Support is seeking a Physical Therapist for a 13-week contract in Washington, North Carolina.Benefits of Working with Healthcare Support: Immediate enrollment in health insurance Dental insurance Life insurance Employee Assistance Program (EAP) Access to open investment accountsResources for Our Healthcare...

  • Warehouse Specialist

    4 weeks ago


    Wilmington, Delaware, United States Saf-Gard Safety Shoe Co Full time

    Customer Satisfaction ExpertWe're seeking a dedicated professional to join our team at Saf-Gard Safety Shoe Co. As a Warehouse Specialist, you'll play a crucial role in ensuring exceptional customer service and maintaining a high level of quality in our products.Key Responsibilities:Provide top-notch customer service and support to our clientsWork...


  • Wilmington, Delaware, United States HealthCare Support Full time

    Job Title: RN Home Health SpecialistJob Summary: We are seeking a skilled RN Home Health Specialist to join our team at HealthCare Support.Responsibilities:* Provide high-quality patient care in a home health setting* Collaborate with healthcare teams to develop and implement patient care plans* Conduct thorough assessments and evaluations of patient needs*...

  • IT Support Specialist

    4 weeks ago


    Wilmington, Delaware, United States TEKsystems Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.Responsibilities:* Provide...


  • Wilmington, Delaware, United States InStride Foot Full time

    Job Summary:At InStride Foot, we are seeking a highly skilled and dedicated Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare professionals in delivering top-notch medical services.Key Responsibilities:Assist physicians with patient care, patient triage,...


  • Wilmington, Delaware, United States Syntricate Technologies Full time

    Job Title: Production Support SpecialistJob Summary:We are seeking a highly skilled Production Support Specialist to join our team at Syntricate Technologies. As a Production Support Specialist, you will be responsible for providing technical support and assistance to our production environment.Key Responsibilities:Provide technical support and assistance to...

  • IT Support Specialist

    4 weeks ago


    Wilmington, Delaware, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at TEKsystems. As a key member of our technical support team, you will provide exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to clients via phone, email, and on-site...


  • Wilmington, Delaware, United States Amtrak - The National Railroad Passenger Corporation Full time

    At Amtrak, we are seeking a highly skilled Sr. Customer Service Ops Specialist to join our team. In this role, you will participate in service disruption mitigation, routine customer service delivery and recovery, and policy interpretation for front-line employees and field managers. This is a 12-hour tour of duty in a 24/7 office, requiring strong...


  • Wilmington, Delaware, United States Goodwill of Delaware and Delaware County Full time

    Job SummaryAdministrative Specialist II - ReceptionistWe are seeking a highly organized and detail-oriented Administrative Specialist II to join our team at Goodwill of Delaware and Delaware County. As a Receptionist, you will be the first point of contact for clients and staff, providing exceptional customer service and support.Key Responsibilities:Greets...


  • Wilmington, Delaware, United States Omni Inclusive Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Omni Inclusive. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key Responsibilities:* Provide...


  • Wilmington, Delaware, United States Delaware State Gov Full time

    Key Responsibilities:As an Administrative Specialist at the State of Delaware, you will direct and conduct special projects for your superior that may involve sensitive or confidential issues. You will review correspondence and reports, determine the level of authority required to handle issues, and direct them to the appropriate staff personnel for...


  • Wilmington, Delaware, United States Fcs Co Full time

    Endocrinology Nurse Practitioner WantedWe are seeking a skilled Endocrinology Nurse Practitioner to join our team at Fcs Co in Wilmington. The ideal candidate will have experience in endocrinology and a strong background in nursing.Key Responsibilities:Provide high-quality patient care in an endocrinology settingCollaborate with healthcare professionals to...

  • IT Support Specialist

    4 weeks ago


    Wilmington, Delaware, United States NESCO Inc Full time

    Job Summary:As an IT Support Specialist at Nesco Resource, you will be responsible for providing technical support to our clients, ensuring seamless customer experiences, and resolving complex technical issues. Key Responsibilities:Provide end-user support via phone, email, chat, and in-person interactions.Support the installation and configuration of...

  • IT Support Specialist

    4 weeks ago


    Wilmington, Delaware, United States ServiceSource Full time

    Job SummaryServiceSource is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring that they have the tools and resources they need to succeed.Key ResponsibilitiesProvide timely and effective technical support to employees,...


  • Wilmington, Delaware, United States Vaya Health Full time

    Job Summary:Vaya Health is seeking a skilled Care Management Support Specialist to join our team. As a Care Management Support Specialist, you will play a vital role in delivering high-quality care to our members by supporting care managers in delivering Tailored Care Management.Key Responsibilities:Perform general outreach, engagement, and follow-up with...


  • Wilmington, Delaware, United States Wyndy LLC Full time

    Job Summary:We are seeking a reliable and compassionate individual to provide support and assistance to individuals in need. As a Nearby Support Specialist, you will be responsible for providing aid with daily tasks, offering emotional support, and ensuring a safe and comfortable environment. If you have a strong desire to assist others and make a positive...


  • Wilmington, Delaware, United States Wyndy LLC Full time

    Job SummaryThe Community Support Specialist at Wyndy LLC is responsible for providing assistance and support to individuals in need. This role involves fostering a positive and inclusive community environment, promoting independent living, and connecting individuals with necessary resources and services.Key Responsibilities* Collaborate with various...