IT Support Specialist Co-Op
4 weeks ago
The IT department at UniFirst is seeking a Co-Op to join our IT Service Desk team during the spring semester.
This role will provide first-level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.
The position will involve day-to-day first-level support for hardware, videoconferencing, WAN and VPN networks, phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.
This is a hybrid position out of our corporate headquarters in Wilmington, MA.
Responsibilities:
Accurately triage and categorize incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.
Appropriately route issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.
Assist in documentation of Service Desk troubleshooting procedures that can be shared with the teams knowledgebase.
Qualifications:
Student currently enrolled in an accredited college/university degree program pursuing a degree in Information Technology
ITIL Foundations v3 Certification or concept understanding a plus
Effective verbal and written communication skills
Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and comfortable with technology
Strong analytical and problem-solving skills
Ability to work on multiple tasks with a strong attention to detail and ability to stay organized
Must be comfortable talking on the phone to customers
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