IT Support Analyst

1 week ago

Roxbury Massachusetts, United States Suffolk Construction Company, Inc. Full time

Overview:
About Suffolk Construction Company, Inc.

Suffolk Construction Company, Inc. is a leading national enterprise dedicated to building, innovating, and investing.

As a comprehensive organization, Suffolk provides value throughout the entire project lifecycle by utilizing its core construction management services alongside vertical service lines that encompass real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies), and innovation research and development.


Known as America's Contractor, Suffolk boasts over $5.0 billion in annual revenue, employs 2,600 professionals, and operates main offices in major cities across the country.

Suffolk undertakes some of the most intricate and sophisticated projects nationwide, catering to clients across various sectors, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission-critical operations, and commercial enterprises.

Suffolk is privately held and is led by its founder, chairman, and CEO, John Fish.

Suffolk is recognized as #8 on ENR's list of 'Top CM-at-Risk Contractors.' For more information, visit our website.


The Role:

Suffolk is on the lookout for individuals who are bold, curious, innovative, and caring. We offer a career opportunity that challenges and inspires you to reach your full potential. Here, you will find an environment that values your uniqueness and encourages you to take calculated risks.

As an IT Support Analyst, you will be an integral part of the corporate technical Help Desk team, focusing on resolving straightforward to moderately complex break/fix issues.

Your primary responsibility will be to deliver exceptional service to internal clients, collaborating with end users and IT personnel to troubleshoot challenges related to the desktop computing environment.

This position demands excellent communication, technical, and interpersonal skills, along with the ability to provide superior support and service to a diverse range of internal contacts.


Responsibilities:

  • Deliver timely and accurate end-user support for issues of simple to moderate complexity (desktop/network/production applications, LAN/WAN, telecommunications, and hardware).
  • Respond to direct calls to the Help Desk for IT assistance.
  • Assist users at the Help Desk walk-up window.
  • Provide desk-side support as needed.
  • Offer 'white-glove' support to the Executive Team when required.
  • Create tickets for all reported issues.
  • Resolve incidents utilizing documentation and predefined processes.
  • Independently address problems of easy to moderate complexity.
  • Provide and document solutions to problems using established diagnostic techniques.
  • Assist with PC deployment, including imaging and customization.
  • Support new hire equipment and account preparation.
  • Develop documentation for common issue solutions.
  • Escalate issues to Help Desk management as necessary.
  • Contribute to special projects as requested.

Qualifications:

  • Preferred college degree.
  • Minimum of 1 year of experience in a Help Desk or customer-facing role.
  • Strong customer service, interpersonal, communication, and time management skills.
  • Familiarity with computer hardware and a solid understanding of basic networking.
  • Knowledge of LAN, WAN, and telecommunications technology.
  • Basic troubleshooting skills, including application-related issues.
  • Experience with Active Directory, MS Office 365, and Windows 10.

Working Conditions:


In this role, you will frequently sit for extended periods, communicate verbally, and perform fine motor skills using a keyboard, telephone, or writing instruments. You will also need to stand, walk, and reach with your arms and hands. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus. The work environment is primarily an office setting with a quiet to moderate noise level.



EEO Statement:


Suffolk Construction Company, Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran status, gender identity, age, or any other status protected by law. This policy applies to all aspects of employment, including recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination or harassment of applicants or employees.

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