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Technical Support Specialist

2 months ago

Massachusetts, United States Brillius Technologies Full time

Position Overview:

The role of the Service Desk Analyst involves providing essential technical support and assistance to users. This position is critical in ensuring smooth operations and user satisfaction.

Key Responsibilities:

  • Deliver high-quality phone support, addressing user inquiries and issues effectively.
  • Assist with the migration to Windows 11, ensuring a seamless transition for all users.
  • Utilize ITSM ticketing tools to manage and document incidents and service requests.
  • Provide level 1 remote desktop support, troubleshooting problems through user discussions and technical logs.
  • Administer user accounts, including password resets and account unlocks for various systems.
  • Install and configure desktop applications and software as required.

Technical Skills Required:

  • Proven experience in Windows Technical Service Desk support, particularly with Windows 10 and 2019.
  • Familiarity with Active Directory, SCCM, SCOM, and other relevant technologies.
  • Experience with remote desktop connectivity applications and MS Office Suite support.
  • Knowledge of scripting and system monitoring tools.

Personal Attributes:

  • Highly self-motivated with strong attention to detail.
  • Ability to diagnose and resolve technical issues efficiently.
  • Excellent communication skills, both verbal and written.

This position is integral to maintaining the technological framework of the organization and ensuring user satisfaction through effective support.