Patient Service Representative: Corporate Float Pool
1 week ago
As a Patient Service Representative in our Corporate Float Pool, you will play a vital role in facilitating the effective delivery of patient care in the front office of our Medical Practice.
Key Responsibilities:- Maintain exemplary patient satisfaction and participate as an engaged team member.
- Greet and direct patients and visitors according to established office protocols.
- Inform patients of delays in care and communicate schedule changes to physicians, clinical assistants, and other staff as appropriate.
- Maintain and correct the environment for cleanliness and safety.
- Schedule appointments, register demographic and billing information, and determine eligibility to accommodate patient care in the medical office.
- Successfully use the EMR and other computer applications to accomplish tasks according to policies and procedures.
- Maintain medical records, including preparation of charts, filing of correspondence, and test results.
- Prepare encounter forms and other supporting billing documentation.
- Maintain and distribute provider schedules, including application of templates, hold times, etc.
- Determine and collect co-pays and deductibles from patients.
- Request payments of self-pay balances according to policies.
- Responsible for preparation of cash receipts, bank deposits, and balancing of cash drawer on a daily basis.
- Convert provider-written descriptions of diagnosis to appropriate ICD-9 codes.
- Post charges and payments to patient accounts.
- Review and correct rejected or denied claims.
- Review and assist in collections of past due accounts.
- Prepare phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
- Make calls to patients to remind them of pending appointments or communication from the provider.
- Distribute mail and other communication to patients, providers, and staff.
- Determine eligibility and obtain authorization for services.
- Schedule tests and appointments for referred services.
- Track referrals made for specified services.
- Participate in quality initiatives and safety functions.
- Assist in identifying and ordering needed supplies.
- Remain informed and compliant with current Health System, Warren Clinic, HIPAA, and OSHA policies and procedures.
- High School Diploma or GED.
- One (1) year experience.
- Demonstrated PC skills.
- Effective organization of multi-task role.
- Understanding of healthcare delivery and billing processes in the medical office.
- Ability to accurately record and interpret data.
- Effective interpersonal, written, and oral communication skills.
- Ability to organize and prioritize work in an effective and efficient manner.
Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above.
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