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Patient Advocate

2 months ago

Tulsa, Oklahoma, United States Elevate Patient Financial Solutions Full time
{"title": "Patient Advocate", "content": "Job Summary

Elevate Patient Financial Solutions is seeking a skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with programs that cover their medical expenses.

Key Responsibilities
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance
  • Complete applications and follow through until approved
  • Provide detailed, accurate, and timely documentation in applicable Company programs and hospital systems
  • Offer exceptional customer service skills at all times
  • Participate in ongoing trainings to stay up-to-date on content and apply it in dealings with patients and cases
  • Maintain assigned work queue of patient accounts
  • Collaborate with hospital staff, case managers, social workers, and financial counselors
  • Answer incoming telephone calls, make outbound calls, and track paperwork necessary to submit enrollment and renewal for prospective Medicaid patients
Requirements
  • Some college coursework preferred
  • Prior hospital experience preferred
  • Adaptability when dealing with constantly changing processes, computer systems, and government programs
  • Professional experience working with state and federal programs
  • Critical thinking skills
  • Ability to maneuver throughout the hospital and patients' rooms
  • Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
  • Effective communication skills, both oral and written
  • Ability to multitask and function in a fast-paced environment
Benefits
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%
  • 15 days of PTO
  • 7 paid holidays
  • 2 floating holidays
  • 1 Elevate Day (floating holiday)
  • Pet insurance
  • Employee referral bonus program
", "lang_code": "en-US"}