Help Desk Expert

4 days ago


Reston, Virginia, United States Agensys Corporation Full time
Help Desk Expert

As a Help Desk Expert at Agensys Corporation, you will be responsible for delivering exceptional technical support and service to our clients, ensuring their complete satisfaction with our services.

About the Position:

This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion for problem-solving.

Key Responsibilities:
  • Installation, configuration, maintenance, and troubleshooting for all Executive users of the DTRA systems
  • Maintain a web-based capability for DTRA users to enter, track, and escalate Service Desk tickets
  • Remote access configuration and support for DTRA Executive users and external customers as required
Requirements:
  • Tier 2 IAT II certification
  • 2+ years of relevant experience
  • Bachelor's degree or equivalent work experience
  • Experience with Office 365 and Microsoft products


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