Service Desk Operations Expert

3 weeks ago


Reston, Virginia, United States Evolver Federal Full time

Evolvers Federal seeks a dedicated Service Desk Operations Expert to provide high-quality support to our NIH customer in Bethesda, MD.

The estimated annual compensation for this role is $80,000 - $100,000, based on qualifications and experience.

Main Responsibilities:
  • Manage user inquiries and resolve issues through effective communication and problem-solving skills.
  • Analyze and troubleshoot technical issues, escalating complex problems to higher-level support teams when necessary.
  • Collaborate with cross-functional teams to implement process improvements and optimize IT service delivery.
  • Maintain accurate records and reports, ensuring compliance with organizational standards and regulations.
Required Skills and Experience:
  • Bachelor's degree in computer science, information technology, or related field from an accredited university, or equivalent experience as a Help Desk Analyst.
  • Proven track record of delivering high-quality service desk support in a dynamic environment.
  • HDI Support Center Analyst Certification (obtainable within six months).
  • Excellent analytical, communication, and interpersonal skills.

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