IT Help Desk Analyst
3 weeks ago
We are looking for an experienced IT Help Desk Analyst to join our team at PCI Federal Services. As a key member of our IT department, you will be responsible for providing technical assistance to computer system users, performing complex problem determination and resolution, and assisting in supporting end-users both onsite and remote.
The ideal candidate will possess a strong understanding of computer systems, networking, and IT infrastructure, as well as proficiency in troubleshooting hardware and software issues. You will also have excellent communication and interpersonal skills, with the ability to explain advanced procedures in writing or verbally.
**Key Responsibilities:**
- Provide technical support to users via phone, email, or in-person
- Perform routine tasks using experience and judgment
- Assist in managing and troubleshooting network devices, including routers, switches, and firewalls
- Resolve or dispatch trouble reports to the appropriate team member
**Requirements:**
- Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience)
- CompTIA A+ certification (or equivalent)
- Strong understanding of computer systems, networking, and IT infrastructure
- Familiarity with Windows, macOS, iOS, and Android operating systems
**Estimated Salary:** $62,000 - $82,000 per year
**Benefits:** Comprehensive benefits package, opportunities for professional growth and development, and a collaborative work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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Help Desk Analyst
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IT Service Desk Support Specialist
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Technical Help Desk Associate
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Technical Help Desk Analyst
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Business Intelligence Analyst
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