IT Service Desk Support Specialist

3 weeks ago


Reston, Virginia, United States Evolver Federal Full time

At Evolver Federal, we are seeking a highly skilled IT Service Desk Support Specialist to join our team in support of our NIH customer located in Bethesda, MD. As an IT Service Desk Support Specialist, you will serve as the initial point of contact between users and our IT service delivery department.

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience.

Job Responsibilities:
  • Create detailed work logs and technical documentation using the ServiceNow ticketing system.
  • Provide support via chat, phone, email, and web support to users using various communications tools and applications.
  • Evaluate incoming calls to determine the extent of support required and escalate user requests to Tier II or Tier III in the shortest possible time frame if necessary.
  • Provide instruction and/or training to users on existing or new systems, various applications, and new technologies.
Requirements:
  • Bachelor's degree in computer science, information technology, or related field from an accredited university or 5 years of experience as a Help Desk Analyst.
  • HDI Support Center Analyst Certification (obtainable within six months of starting).
  • Ability to pass and obtain government required background investigation.
  • US Citizen or permanent resident.
  • 5 years progressive experience as an IT Service Desk Analyst in an IT service delivery operation chartered with multi-faceted IT support.


  • Reston, Virginia, United States Specialist Office Full time

    About the RoleThe Specialist Office is seeking a skilled Medical Receptionist to join our team. This individual will be responsible for managing the front desk, including answering phones, scheduling appointments, and processing payments.ResponsibilitiesAnswer phone calls and schedule appointmentsProcess precertification requests and review schedules for...


  • Reston, Virginia, United States Specialist Office Full time

    Job SummaryWe are looking for a Medical Receptionist to join our team at the Specialist Office in Reston, VA. The ideal candidate will have 1+ years of experience as a Medical Receptionist and strong scheduling and EMR experience.Key ResponsibilitiesAnswer incoming calls and direct them to the appropriate partySchedule appointments and manage the EMR...


  • Reston, Virginia, United States Evolver Federal Full time

    Job Title: Technical Support SpecialistEvolver Federal, a leading IT service provider, is seeking an experienced Technical Support Specialist to join our team in support of our NIH customer located in Bethesda, MD. This role involves serving as the initial point of contact between users and our IT service delivery department.Key Responsibilities:Create...

  • IT Support Specialist

    3 weeks ago


    Reston, Virginia, United States Agensys Corporation Full time

    Job Title: IT Support SpecialistSalary: $60,000 - $80,000 per yearLocation: Loudoun County, VirginiaJob Description:We are seeking a highly skilled and experienced IT Support Specialist to join our team at Agensys Corporation. As an IT Support Specialist, you will be responsible for providing technical assistance and customer support in the operations and...


  • Reston, Virginia, United States Evolver Federal Full time

    Evolvers Federal seeks a dedicated Service Desk Operations Expert to provide high-quality support to our NIH customer in Bethesda, MD.The estimated annual compensation for this role is $80,000 - $100,000, based on qualifications and experience.Main Responsibilities:Manage user inquiries and resolve issues through effective communication and problem-solving...


  • Reston, Virginia, United States Specialist Office Full time

    Job OverviewWe are seeking an experienced Medical Receptionist to join our team at the Specialist Office in Reston, VA. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and ensuring seamless operations.Key ResponsibilitiesAnswer incoming calls and direct them to the appropriate partySchedule appointments...

  • Help Desk Analyst

    3 weeks ago


    Reston, Virginia, United States Evolver Federal Full time

    We are seeking a skilled Help Desk Analyst - IT Support Professional to join our team at Evolver Federal in support of our NIH customer in Bethesda, MD.The estimated annual salary for this position is $75,000 - $95,000, based on experience.Key Responsibilities:Work within the ServiceNow ticketing system to create detailed work logs and technical...


  • Reston, Virginia, United States Agensys Corporation Full time

    Job OverviewAgensys Corporation, a leading IT Services firm based in Loudoun County, Virginia, seeks a skilled Help Desk Specialist to join our team.


  • Reston, Virginia, United States Leidos Holding Full time

    At Leidos, we're tackling some of the world's most pressing challenges in national security and healthcare. Our team of 47,000 innovators collaborates to create smarter technology solutions for our customers.About This RoleWe're seeking a skilled IT systems support specialist to join our team. In this role, you'll provide customer service representative...


  • Reston, Virginia, United States Specialist Office Full time

    Job DescriptionWe are seeking a highly skilled Medical Assistant to join our team at Specialist Office in Fairfax, VA. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Responsibilities:Pre-screen patients and prepare them for doctor's appointmentsTake patient vitals and collect...


  • Reston, Virginia, United States Specialist Office Full time

    About the RoleWe are seeking a highly skilled Medical Assistant to join our team at Specialist Office. This is a fantastic opportunity for an individual with a passion for delivering exceptional patient care and support.

  • Help Desk Expert

    3 weeks ago


    Reston, Virginia, United States Agensys Corporation Full time

    Help Desk ExpertAs a Help Desk Expert at Agensys Corporation, you will be responsible for delivering exceptional technical support and service to our clients, ensuring their complete satisfaction with our services.About the Position:This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion...

  • Front Desk Receptionist

    54 minutes ago


    Reston, Virginia, United States Onelife Fitness, LLC Full time

    Job Description:We are seeking a highly skilled Front Desk Associate to join our team at Onelife Fitness, LLC. As a Front Desk Associate, you will be the first point of contact for our members, guests, visitors and staff. You will be responsible for providing exceptional service, addressing any concerns or issues promptly and maintaining a clean and...


  • Reston, Virginia, United States NuAxis Innovations Full time

    About Us">NuAxis Innovations is a federal IT company on a mission to make customer experience the center of every government solution. We have a unique approach, focusing on making people the center of every federal IT initiative. Our technologists are dedicated to helping our clients succeed.Job SummaryWe are currently seeking a talented and motivated Call...


  • Reston, Virginia, United States Comstock Companies Full time

    Job DescriptionThe Front Desk Customer Service Representative will serve as the primary point of contact for residents and guests at Comstock Companies. This role requires a highly motivated and customer-focused individual who can deliver exceptional service, maintain a secure environment, and collaborate with colleagues.Key DutiesProvide exceptional...


  • Reston, Virginia, United States Government Contractor Full time

    Job OverviewThe US Postal Service is seeking skilled Help Desk professionals to support our operations out of Fair Lakes, Virginia office.Key ResponsibilitiesProvide technical support via phone calls, email, and messaging chat tools.Troubleshoot hardware, software, and network connectivity issues.Collaborate with other support groups to resolve complex...


  • Reston, Virginia, United States American Society of Civil Engineers (ASCE) Full time

    Job DescriptionThe American Society of Civil Engineers (ASCE) is seeking a highly organized and detail-oriented individual to fill the role of Event Planning and Registration Specialist. The successful candidate will be responsible for managing conference logistics, including registration, vendor management, and department information systems.Ideal...


  • Reston, Virginia, United States Muller, Inc. Full time

    Job SummaryMuller Inc is hiring a Front Desk Associate Manager to support our office operations in Reston, Virginia. This full-time position involves providing administrative support, managing inventory, and ensuring seamless day-to-day activities.Main Responsibilities:Manage front desk operations, including greeting visitors, answering phone calls, and...


  • Reston, Virginia, United States Family and Cosmetic Dentistry Full time

    Job SummaryWe are a thriving dental practice looking for an experienced Front Desk Manager to join our team. The ideal candidate will be adept at scheduling, billing and collections, insurance claims, treatment plan presentation, and monthly A/R reports. Our practice is well-established with great patients and a busy schedule.Company OverviewOur office is a...

  • IT Help Desk Agent

    3 weeks ago


    Reston, Virginia, United States Government Contractor Full time

    About the Position:We are seeking a skilled IT Help Desk Agent to join our team in Fairfax, VA. As a Help Desk Agent, you will provide technical assistance to customers via phone, email, and other communication channels.Responsibilities:Respond to customer inquiries and provide technical support via phone, email, and other communication channelsTroubleshoot...