Senior On-Site Service Specialist

1 month ago


New York, New York, United States Ricoh Americas Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Senior On-Site Service Specialist to join our team at Ricoh Americas Corporation. As a key member of our operations team, you will be responsible for providing top-notch service and support to our customers, ensuring their equipment is running smoothly and efficiently.

Key Responsibilities
  • Operate and maintain high-volume duplicating, production, sorting, mailing, and bindery equipment
  • Perform associated copying tasks, including shipping and receiving product and supplies
  • Sort, distribute, and handle incoming and outgoing mail/faxes, applying necessary postage
  • Provide copier maintenance and repair services to customer site equipment
  • Perform bindery, QC, and final check tasks, as well as housekeeping and hospitality duties
  • May perform file services, call center representative, and reception duties, as needed
  • May perform various building support functions related to meeting set-ups and light maintenance
Requirements
  • High school diploma or GED required; 1-2 years of related work experience preferred
  • Some related copy job experience is a plus
  • Valid driver's license and minimum levels of auto insurance coverage may be required
  • Basic computer skills, including proficiency in MS Office Suite, are essential
Working Conditions

This role requires frequent exposure to copier/fax machine noise, toner, and changes in room temperature. You may be exposed to various weather conditions when walking between buildings and may be required to lift or move items weighing up to 50 lbs.

About Ricoh

Ricoh is an integrated solutions provider and partner that connects people and technology, creating outstanding customer experiences and delivering innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information to unlock the potential in every organization.

We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. If you are seeking a purpose-driven and passionate team, come create with us and help drive our high-performance culture of excellence into tomorrow.



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