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Customer Support Specialist

2 months ago

Flower Mound, Texas, United States NebulaTech Full time
Job Description

We are seeking a highly motivated and reliable individual to join our team as a Commercial Employee. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients regarding our SaaS solution, WEBFLEET.

Key Responsibilities:
  • Process orders from offer to invoice, ensuring timely and accurate delivery of our hardware solutions.
  • Provide telephone support to customers, addressing user questions and technical issues related to our SaaS solution.
  • Conduct small online trainings and briefings to educate customers on the use of our systems.
  • Manage our hardware inventory, ensuring a balanced stock and availability of goods.
  • Identify opportunities for upgrade and cross-selling, informing customers about new products, features, and services.

As a Commercial Employee, you will be working closely with our sales team to ensure seamless order processing and customer support. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.