Box Office Associate

3 weeks ago

Saint Peters, Missouri, United States The Marcus Corporation Full time
Job Summary

We are seeking a highly motivated and customer-focused Box Office Attendant to join our team at Mid Rivers Cinema. As a key member of our theatre staff, you will be responsible for providing exceptional guest service, ensuring a high level of satisfaction, and contributing to the overall success of our theatre.

Key Responsibilities
  • Provide friendly, courteous, and helpful service to guests, ensuring a positive experience at our theatre.
  • Process transactions, manage cash and tickets, and maintain the security of our box office area.
  • Communicate and enforce theatre policies, including curfew policies, to ensure a safe and enjoyable environment for all guests.
  • Meet sales expectations through loyalty card sign-ups, suggestive selling, and upselling.
  • Distribute and understand how to operate assistive movie-going equipment to ensure accessibility for all guests.
  • Operate point-of-sale terminals, process transactions, and make accurate change.
  • Perform daily maintenance duties, including stocking supplies, to maintain a clean and organized box office area.
  • Ensure guest service is friendly, helpful, and fast, and resolve any concerns or issues promptly.
  • Enforce ratings to prevent underage guests from accessing auditoriums with adult content.
  • Answer questions from guests and provide information about our theatre and services.
  • Uphold Marcus Theatres' high standards and execute company-wide programs.
  • Assist with other functions as instructed by the General Manager or a member of the management team.
Requirements
  • Possess strong interpersonal, verbal, and written communication skills.
  • Be willing and motivated to learn new skills and tasks to meet the changing demands of the industry.
  • Have a flexible and accessible work schedule, including late evenings, weekends, and holidays as dictated by business needs.
  • Be able to work in a high-volume, fast-paced, team environment.
  • Have a passion for delivering unparalleled hospitality and high-quality food and service.
  • Be able to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies.
Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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