Box Office Associate

2 weeks ago

Saint Peters, Missouri, United States The Marcus Corporation Full time
Job Summary

We are seeking a highly motivated and customer-focused Box Office Attendant to join our team at Marcus Theatres. As a Box Office Attendant, you will be responsible for providing exceptional guest service, handling transactions, and ensuring a seamless experience for our patrons.

Key Responsibilities
  • Provide friendly and courteous service to guests, answering questions and resolving concerns in a timely and professional manner.
  • Process transactions, handle cash and credit transactions, and make accurate change.
  • Operate point-of-sale terminals and maintain a high level of accuracy and efficiency.
  • Ensure the security of all box office cash and tickets.
  • Communicate and enforce various theatre policies, including location-specific curfew policies.
  • Meet sales expectations through loyalty card sign-ups, suggestive selling, and upselling.
  • Distribute and understand how to operate assistive movie-going equipment.
  • Perform daily maintenance duties, including daily stocking of supplies.
  • Make certain guest service is friendly, helpful, and fast.
  • Enforce ratings to keep underage guests from accessing auditoriums with adult content.
  • Answer questions from guests and resolve any concerns.
  • Uphold Marcus' high standards and execute company-wide programs.
  • Assist with other functions as instructed by the General Manager or a member of the management team.
Requirements
  • Possess strong interpersonal, verbal, and written communication skills.
  • Be willing and motivated to learn new skills and tasks to meet the changing demands of the industry.
  • Have a flexible and accessible work schedule that includes late evenings, weekends, and holidays as dictated by business needs.
  • Be able to work in a high-volume, fast-paced, team environment.
  • Have a passion for delivering unparalleled hospitality and high-quality food and service.
  • Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies.
Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment.

Education Required

No minimum education required.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.

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