California Customer Engagement Manager

3 weeks ago


Orange, California, United States PetSmart Full time

About Our Store:

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.

About Your Role:

As a Pet Engagement and Leadership Specialist, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. You will set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.

About Your Career:

PetSmart offers a range of career opportunities for our leaders, from retail and pet care to salon and hotel management. As a Customer Engagement Manager, you will have the opportunity to develop your leadership skills, gain experience in different business units, and transfer to any of our 1600 stores nationwide.

The Warm and Fuzzies:

Working at PetSmart is not just a job, it's a community of pet lovers who share a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will have the opportunity to make a real difference in the lives of our customers and their pets.

Key Responsibilities:

  • Pet Parent Engagement: Set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: Lead a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents.
  • Overall Retail Initiatives: Drive sales growth and customer satisfaction in our stores, ensuring our associates have extensive knowledge of pet solutions and building connections with pet parents.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of retail or customer service experience preferred.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.

Benefits:

  • Competitive hourly rate: $16.86 - $33.68 per hour.
  • Eligibility for benefits, including medical, dental, and vision insurance.
  • Opportunities for career growth and development.

Equal Opportunity Employer:

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.



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